SSL -> not counting unique IPs?

  • Hello.

    Yes, this is a general support forum for wordpress? So, why do I post this here? Might be a plugin problem, right?

    It’s not. I have done troubleshooting and asked plugin developers for help. The problem persists.

    The problem is:
    Since SSL via Let’s Encrypt is activated, no plugin is able to count unique visitors properly. I have disabled every plugin at once. No change. Of course, there cannot be change because of the deactivated plugins. But I tried external tools like google analytics, google search console. There aren’t counting, too. And I know for sure, there are a lot more unique visitors that should be there, but aren’t.

    The numbers dropped from something between 300-500 unique visitors per day below 10, maximum was 1. Only things counted are me and bots.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    How did you enable SSL? How is your site hosted?

    I use LetsEncrypt on many, many sites and on my own server as well as shared hosts, and haven’t seen any misreporting of access.

    How are you counting? In Google search console and analytics, do you use “https://….” as the address for your site?

    Thread Starter aclys

    (@aclys)

    @sterndata

    I only assume, what I mentioned isn’t safe. It is just guessing.

    It is also shared hosting, I did enable SSL via activating newly implemented Let’s Encrypt (by the hosting service)

    I use:
    https://…
    https://www….
    https://
    https://www

    No entry shows different. I enabled forced https in the hosting settings for Let’s Encrypt. (I can’t turn it off anymore, because then, my whole site is down…)

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It would be best to force your site to use only one true URL — everything should redirect to https://site.com

    Thread Starter aclys

    (@aclys)

    @sterndata

    Due to “forced” SSL / https I assumed it does exactly that.

    Also, having with or without www didn’t hurt before. Why should it now? And how do I force? Redirect 301 in htaccess?

    What should it look like?

    • This reply was modified 5 years, 7 months ago by aclys.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I was thinking about this while at the gym (yeah, I know, weird) and wondered what your server access logs show.

    Please provide a link to your site so I can see if there are any SSL related errors.

    With respect to WWW vs. non-WWW, I’m not entirely sure it’s relevant any more. But whatever the final destination is, that’s what should be entered as the site URL for analytics and webmaster tools.

    Thread Starter aclys

    (@aclys)

    @sterndata

    tonguesofdestruction.de

    • This reply was modified 5 years, 7 months ago by aclys.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Sorry, didn’t see anything that might be an issue.

    Thread Starter aclys

    (@aclys)

    @sterndata

    So, no errors. Any ideas where to look it? What to ask my hosting provider?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    check your access logs — there are a number of programs you can use to generate a day of stats, then compare them to the stats on GA that you suspect are wrong.

    Thread Starter aclys

    (@aclys)

    Every tool I used, has wrong stats. I have no access to those kind of logs, I guess. But with AWStats, the numbers dropped, too, as in GA or as in every plugin for wp I checked.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Well, then, I’m flummoxed. It may be that either your pre-SSL stats were wrong or it’s just a coincidence.

    Thread Starter aclys

    (@aclys)

    So am I. Thanks for your hints.

    • This reply was modified 5 years, 7 months ago by aclys.
Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘SSL -> not counting unique IPs?’ is closed to new replies.