SSL error when trying to connect

Hi,

Thank you for reaching out! The error you’re encountering, ERR_SSL_PROTOCOL_ERROR, usually points to issues with the secure connection. Here are some steps to try:

1. Clear Browser Cache: Sometimes, old or corrupt cache files can interfere with loading secure sites. Clearing the cache and cookies in both Firefox and Chrome might resolve the issue.
2. Check Internet Security Settings: Some security settings or antivirus software might block SSL certificates. Try temporarily disabling your antivirus or firewall to see if it resolves the issue.
3. Disable Proxy Settings: If you’re using a proxy or VPN, try disabling it to see if that resolves the error.
4. Clear SSL State:
   • In Windows, go to Control Panel → Network and Internet → Internet Options → Content tab → Click on “Clear SSL State”.
5. Check for Server-Side Issues: If none of the above steps help, the problem may be on the server’s end. You can contact the site administrator to confirm if there are any issues with the SSL certificate or server configuration.

Let me know if the issue persists after these steps!

Best regards,
Trustindex Support Team

Hi, I have tried all these techniques, am getting a slightly different error message in FireFox

Secure Connection Failed

An error occurred during a connection to admin.trustindex.io. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem.

Learn more…

Hi,

Thank you for your message. This particular error, SSL_ERROR_RX_RECORD_TOO_LONG, can have several potential causes. We’ve found a helpful article that outlines some of the possible reasons and solutions for this issue: Kinsta’s Guide on SSL_ERROR_RX_RECORD_TOO_LONG.

Please take a look, and if you need further assistance or the issue persists after trying the suggested solutions, feel free to reach out again.

We appreciate your patience and are here to help!

Best regards,
Trustindex Support Team

Let us know if we can help with anything.