SRCset – point to non-exsiting URL

  • Resolved sellmet

    (@sellmet)


    2 years, 8 months ago

    Hello again.
    To ommit filtering issue i’ve decide to install product swaches on my BHPLando site.
    Right now i have a problem with image switching.
    https://bhplando.pl/kategoria-produktu/kurtki-robocze

    In above link there is a product listing on my site. Everything looks fine until I want to preview another colour variation.
    When I click on different colour square image should change to match square. Instead, URL of image switch to non-existent image. After unclick and click again image shows as i suppose to be.
    What should I do in this case? Is it problem with Srcset?
    Regenerate thumbnail will help with this issue?

    Best wishes
    Kuba

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @sellmet,

    I’ve checked some products on your site and the colors images seems to be working fine. Here, I’ve made a small GIF to show you how it’s working for me: Click here!

    If you’re not seeing the same as in the GIF in those specific products, please try:

    • An incognito tab
    • Clear your browser cache
    • Try in a different device

      • If you’re seeing this in a different product, please send us the URL.
      Also, you can regenerate thumbnails and I also recommend you to test for plugin and theme conflicts

      If the issue persists after testing for conflicts, please send us the System Status report of your site. You can find your System Status via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?Once you’ve done that, paste it here in your response.

      I hope this information help.

      Best,

    Thread Starter sellmet

    (@sellmet)

    To be frank there is no issue on product site – main problem is on listing site, where You can check preview of product in different colour.

    Here is a direct link to gif Click!

    When i launch a dev tools i can recognize that when i switching colours there is a problem with image URL.

    • This reply was modified 2 years, 8 months ago by sellmet.
    • This reply was modified 2 years, 8 months ago by sellmet.
    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thanks for writing back and sending the GIF. I was able to reproduce the behavior you’ve shown.

    Please note that this forum is dedicated to WooCommerce core features. It’s my understanding that you’re using an additional plugin for the attribute swatches. I would suggest you reach out to its support team, as they will have a better understanding of how the plugin interacts with WooCommerce.

    Please let us know if we can be of any further assistance.

    Thread Starter sellmet

    (@sellmet)

    Frankly I was able to solve a problem, so I think topic is closed.
    Nethertheless thank You for all advices.

    Glad to hear that.

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    Best.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘SRCset – point to non-exsiting URL’ is closed to new replies.