Square taking payment but not showing on website

  • Resolved budzburn

    (@budzburn)


    3 years, 6 months ago

    Payment status is showing as failed on Woocommerce but checking the transactions on square the payment was taken. This is resulting in Payment disputes from customers via square.

    Order Notes: “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @budzburn!

    Can you please go to WooCommerce > Settings > Payment > Square and check what’s set for Transaction Type?

    My guess is that it’s set to Authorization. If that’s the case, it means that when a customer places an order on your site, the transaction is only authorized, but you are required to manually capture it within 6 days. Otherwise, the authorization is cancelled automatically and you can’t capture it anymore.

    You can see more details about this setting here:

    https://docs.woocommerce.com/document/woocommerce-square/#section-5

    Let us know if this is the case.

    • This reply was modified 3 years, 6 months ago by Gui A. a11n.
    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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