Square rejecting orders with gift cards
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Hello, we are using gift cards (Yith) on our WooCommerce website, and every so often, Square will completely reject an order using a gift card and gives the “value_too_low” status. Which I’d understand if the order value was less than the minimum $1, but it’s always the case that the final total is $3, $9 etc. and it will still reject it. On top of that, it seems to occur completely at random. 80% of the time, it will go through fine, but on occasion it gives us the value too low. Any insight into why this might be happening?
Viewing 5 replies - 1 through 5 (of 5 total)
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Hello, thanks so much for reaching out! We are in our busiest time of year, so your expediency is appreciated.
I was able to replicate the behavior in our staging environment also. This uses sandbox credentials and credit card, but the same error is occurring. The orders using gift card that throw the value too low error – which again isn’t all of them – if I replicate them down to the last product in the cart, it will throw the error every time.
I did notice if I switch to PayPal, Stripe, etc. as processor and test, it doesn’t produce the same errors and the order goes through fine.
The “share it here” link above takes me to a photo, so here’s an excerpt from the log of one of the orders that returned the error:
Array ( [digital_wallet_type] => NONE [card_brand] => VISA [last_4] => [exp_month] => [exp_year] => [billing_postal_code] => ) 12-17-2020 @ 19:58:21 - Request method: uri: createOrderWithHttpInfo/WYKDE0ZAF9N42 user-agent: WooCommerce-Square/2.2.5 (WooCommerce/3.9.2; WordPress/5.5.3) headers: Array ( ) body: { "order": { "reference_id": "6432", "customer_id": "5YAQ9NGD40YJH2XPWR4G0CKBAG", "line_items": [ { "name": "Caramel Peanut - Small Bag", "quantity": "1", "applied_taxes": [ { "tax_uid": "5fdc0cbcc66e7" }, { "tax_uid": "5fdc0cbcc672f" } ], "base_price_money": { "amount": 995, "currency": "USD" } }, { "name": "Light Caramel - Medium Bag", "quantity": "1", "applied_taxes": [ { "tax_uid": "5fdc0cbcc66e7" }, { "tax_uid": "5fdc0cbcc672f" } ], "base_price_money": { "amount": 1295, "currency": "USD" } }, { "name": "Toffee Almond - Junior Bag", "quantity": "1", "applied_taxes": [ { "tax_uid": "5fdc0cbcc66e7" }, { "tax_uid": "5fdc0cbcc672f" } ], "base_price_money": { "amount": 695, "currency": "USD" } }, { "name": "Extra Butter - Small Bag", "quantity": "1", "applied_taxes": [ { "tax_uid": "5fdc0cbcc66e7" }, { "tax_uid": "5fdc0cbcc672f" } ], "base_price_money": { "amount": 495, "currency": "USD" } }, { "name": "Local Pickup", "quantity": "1", "applied_taxes": [ { "tax_uid": "5fdc0cbcc66e7" }, { "tax_uid": "5fdc0cbcc672f" } ], "base_price_money": { "amount": 0, "currency": "USD" } } ], "taxes": [ { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "scope": "LINE_ITEM" } ] }, "idempotency_key": "21b7ec641a594e60ecd7fdbb1308c2eb:6432_0" } duration: 0.54009s 12-17-2020 @ 19:58:21 - Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Fri, 18 Dec 2020 01:58:21 GMT [frame-options] => DENY [x-frame-options] => DENY [x-content-type-options] => nosniff [x-xss-protection] => 1; mode=block [content-type] => application/json;charset=utf-8 [square-version] => 2019-08-14 [vary] => Accept-Encoding, User-Agent [content-length] => 6136 [strict-transport-security] => max-age=631152000; includeSubDomains; preload ) body: { "order": { "id": "Rz4l4TP4AZon4oYvs5yWhwddlTOZY", "location_id": "WYKDE0ZAF9N42", "reference_id": "6432", "source": { "name": "Sandbox for sq0idp-ws4mDOkz4bllPfk2Z030rg" }, "customer_id": "5YAQ9NGD40YJH2XPWR4G0CKBAG", "line_items": [ { "uid": "Yk4SuY8YUBOzCm5YExmgyB", "name": "Caramel Peanut - Small Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 145, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 630, "currency": "USD" }, "scope": "LINE_ITEM" } ], "applied_taxes": [ { "uid": "cQyiWXfAUYr1bL6tO4FTSD", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 145, "currency": "USD" } }, { "uid": "1LHXZDafknbNwkY9NFQKcC", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 630, "currency": "USD" } } ], "base_price_money": { "amount": 995, "currency": "USD" }, "variation_total_price_money": { "amount": 995, "currency": "USD" }, "gross_sales_money": { "amount": 995, "currency": "USD" }, "total_tax_money": { "amount": 775, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 1770, "currency": "USD" } }, { "uid": "MlEfhCha6jjow6vWPL5jRB", "name": "Light Caramel - Medium Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 189, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 820, "currency": "USD" }, "scope": "LINE_ITEM" } ], "applied_taxes": [ { "uid": "PDz3fWKcsEXG0me6yFFdk", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 189, "currency": "USD" } }, { "uid": "OM2y6Oi8BX1So6fok1XKl", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 820, "currency": "USD" } } ], "base_price_money": { "amount": 1295, "currency": "USD" }, "variation_total_price_money": { "amount": 1295, "currency": "USD" }, "gross_sales_money": { "amount": 1295, "currency": "USD" }, "total_tax_money": { "amount": 1009, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 2304, "currency": "USD" } }, { "uid": "25t4vwvNmMFrIi6MuHY8L", "name": "Toffee Almond - Junior Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 101, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 440, "currency": "USD" }, "scope": "LINE_ITEM" } ], "applied_taxes": [ { "uid": "ZfNK9JARTvUtLf7FA3QBxC", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 101, "currency": "USD" } }, { "uid": "IxYiSrQKEOeW5kELAZHnjC", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 440, "currency": "USD" } } ], "base_price_money": { "amount": 695, "currency": "USD" }, "variation_total_price_money": { "amount": 695, "currency": "USD" }, "gross_sales_money": { "amount": 695, "currency": "USD" }, "total_tax_money": { "amount": 541, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 1236, "currency": "USD" } }, { "uid": "lVthQI0KLw0SMdMXqN4TBC", "name": "Extra Butter - Small Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 72, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 314, "currency": "USD" }, "scope": "LINE_ITEM" } ], "applied_taxes": [ { "uid": "fl8z1LNL9ppICOyA3jCHEB", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 72, "currency": "USD" } }, { "uid": "JMyRWp0iy448oVgdEPI8o", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 314, "currency": "USD" } } ], "base_price_money": { "amount": 495, "currency": "USD" }, "variation_total_price_money": { "amount": 495, "currency": "USD" }, "gross_sales_money": { "amount": 495, "currency": "USD" }, "total_tax_money": { "amount": 386, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 881, "currency": "USD" } }, { "uid": "1ysl6R9CB40La2oGnPoQTD", "name": "Local Pickup", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" } ], "applied_taxes": [ { "uid": "HeK1FABc6BaXLoyilTFX4B", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 0, "currency": "USD" } }, { "uid": "5AGgLHsZxkudiNzFhF5xs", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 0, "currency": "USD" } } ], "base_price_money": { "amount": 0, "currency": "USD" }, "variation_total_price_money": { "amount": 0, "currency": "USD" }, "gross_sales_money": { "amount": 0, "currency": "USD" }, "total_tax_money": { "amount": 0, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_money": { "amount": 0, "currency": "USD" } } ], "taxes": [ { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 2204, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 507, "currency": "USD" }, "scope": "LINE_ITEM" } ], "net_amounts": { "total_money": { "amount": 6191, "currency": "USD" }, "tax_money": { "amount": 2711, "currency": "USD" }, "discount_money": { "amount": 0, "currency": "USD" }, "tip_money": { "amount": 0, "currency": "USD" }, "service_charge_money": { "amount": 0, "currency": "USD" } }, "created_at": "2020-12-18T01:58:21.077Z", "updated_at": "2020-12-18T01:58:21.077Z", "state": "OPEN", "version": 1, "total_money": { "amount": 6191, "currency": "USD" }, "total_tax_money": { "amount": 2711, "currency": "USD" }, "total_discount_money": { "amount": 0, "currency": "USD" }, "total_service_charge_money": { "amount": 0, "currency": "USD" } } } 12-17-2020 @ 19:58:21 - Request method: uri: updateOrderWithHttpInfo/WYKDE0ZAF9N42/Rz4l4TP4AZon4oYvs5yWhwddlTOZY user-agent: WooCommerce-Square/2.2.5 (WooCommerce/3.9.2; WordPress/5.5.3) headers: Array ( ) body: { "order": { "discounts": [ { "name": "Adjustment", "type": "FIXED_AMOUNT", "amount_money": { "amount": 5337, "currency": "USD" }, "scope": "ORDER" } ], "version": 1 }, "idempotency_key": "21b7ec641a594e60ecd7fdbb1308c2eb:6432_01" } duration: 0.37109s 12-17-2020 @ 19:58:21 - Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Fri, 18 Dec 2020 01:58:21 GMT [frame-options] => DENY [x-frame-options] => DENY [x-content-type-options] => nosniff [x-xss-protection] => 1; mode=block [content-type] => application/json;charset=utf-8 [square-version] => 2019-08-14 [vary] => Accept-Encoding, User-Agent [content-length] => 8099 [strict-transport-security] => max-age=631152000; includeSubDomains; preload ) body: { "order": { "id": "Rz4l4TP4AZon4oYvs5yWhwddlTOZY", "location_id": "WYKDE0ZAF9N42", "reference_id": "6432", "source": { "name": "Sandbox for sq0idp-ws4mDOkz4bllPfk2Z030rg" }, "customer_id": "5YAQ9NGD40YJH2XPWR4G0CKBAG", "line_items": [ { "uid": "Yk4SuY8YUBOzCm5YExmgyB", "name": "Caramel Peanut - Small Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" } ], "discounts": [ { "uid": "TBtSPxzd9eO2oRV6o8iC6C", "name": "Adjustment", "type": "FIXED_AMOUNT", "amount_money": { "amount": 5337, "currency": "USD" }, "applied_money": { "amount": 995, "currency": "USD" }, "scope": "ORDER" } ], "applied_taxes": [ { "uid": "cQyiWXfAUYr1bL6tO4FTSD", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 0, "currency": "USD" } }, { "uid": "1LHXZDafknbNwkY9NFQKcC", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 0, "currency": "USD" } } ], "applied_discounts": [ { "uid": "gCJDNaZqqbZdxXaw46pTmB", "discount_uid": "TBtSPxzd9eO2oRV6o8iC6C", "applied_money": { "amount": 995, "currency": "USD" } } ], "base_price_money": { "amount": 995, "currency": "USD" }, "variation_total_price_money": { "amount": 995, "currency": "USD" }, "gross_sales_money": { "amount": 995, "currency": "USD" }, "total_tax_money": { "amount": 0, "currency": "USD" }, "total_discount_money": { "amount": 995, "currency": "USD" }, "total_money": { "amount": 0, "currency": "USD" } }, { "uid": "MlEfhCha6jjow6vWPL5jRB", "name": "Light Caramel - Medium Bag", "quantity": "1", "taxes": [ { "uid": "5fdc0cbcc672f", "name": "FOOD TAX-2", "type": "ADDITIVE", "percentage": "14.58", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" }, { "uid": "5fdc0cbcc66e7", "name": "SALES TAX-1", "type": "ADDITIVE", "percentage": "63.33", "applied_money": { "amount": 0, "currency": "USD" }, "scope": "LINE_ITEM" } ], "discounts": [ { "uid": "TBtSPxzd9eO2oRV6o8iC6C", "name": "Adjustment", "type": "FIXED_AMOUNT", "amount_money": { "amount": 5337, "currency": "USD" }, "applied_money": { "amount": 1295, "currency": "USD" }, "scope": "ORDER" } ], "applied_taxes": [ { "uid": "PDz3fWKcsEXG0me6yFFdk", "tax_uid": "5fdc0cbcc672f", "applied_money": { "amount": 0, "currency": "USD" } }, { "uid": "OM2y6Oi8BX1So6fok1XKl", "tax_uid": "5fdc0cbcc66e7", "applied_money": { "amount": 0, "currency": "USD" } } ], "applied_discounts": [ { "uid": "Qgn4waJ2aUYpZLq55CZnz", "discount_uid": "TBtSPxzd9eO2oRV6o8iC6C", "applied_money": { "amount": 1295, "currency": "USD" } } ], "base_price_money": { "amount": 1295, "currency": "USD" }, "variation_total_price_money": { "amount": 1295, "currency": "USD" }, "gross_sales_money": { "amount": 1295, "currency": "USD" }, "total_tax_money": { "amount": 0, "currency": "USD" }, "total_discount_money": { "amount": 1295, "currency": "USD" }, "total_money": { "amount": 0, "currency": "USD" } }, { "uid": "25t4vwvNmMFrIi6MuHY8L", "name": "Toffee Almond - 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Request method: uri: createPaymentWithHttpInfo user-agent: WooCommerce-Square/2.2.5 (WooCommerce/3.9.2; WordPress/5.5.3) headers: Array ( ) body: { "source_id": "cnon:CBASEK-82amdDaISduVpAjuvUD8", "idempotency_key": "21b7ec641a594e60ecd7fdbb1308c2eb:6432_0", "amount_money": { "amount": 0, "currency": "USD" }, "autocomplete": true, "order_id": "Rz4l4TP4AZon4oYvs5yWhwddlTOZY", "customer_id": "5YAQ9NGD40YJH2XPWR4G0CKBAG", "location_id": "WYKDE0ZAF9N42", "reference_id": "6432", "buyer_email_address": "", "billing_address": { "address_line_1": "", "address_line_2": "", "locality": "", "administrative_district_level_1": "", "postal_code": "", "country": "", "first_name": "", "last_name": "", "organization": "" }, "shipping_address": { "address_line_1": "", "address_line_2": "", "locality": "", "administrative_district_level_1": "", "postal_code": "", "country": "", "first_name": "", "last_name": "" }, "note": "Company Name - Order 6432" } duration: 0.31269s 12-17-2020 @ 19:58:22 - Response code: 400 message: headers: Array ( [0] => HTTP/2 400 [date] => Fri, 18 Dec 2020 01:58:22 GMT [frame-options] => DENY [x-frame-options] => DENY [x-content-type-options] => nosniff [x-xss-protection] => 1; mode=block [content-type] => application/json [square-version] => 2019-08-14 [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDE5LTA4LTE0 [content-length] => 142 [strict-transport-security] => max-age=631152000; includeSubDomains; preload ) body: Array ( [errors] => Array ( [0] => stdClass Object ( [code] => VALUE_TOO_LOW [detail] => total requested amount 0 is below the minimum allowed [category] => INVALID_REQUEST_ERROR ) ) ) 12-17-2020 @ 19:58:24 - Status code VALUE_TOO_LOW: total requested amount 0 is below the minimum allowed
Viewing 5 replies - 1 through 5 (of 5 total)
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