Square Payment Failed (Status code INVALID_EMAIL_ADDRESS: buyer_email_address is

Hi,

We are using woocommerce square plugin to process order payments with square. We recently getting failed orders from real customers we believe using Apple Pay. It says invalid email address the reason to fail the order. So order status changes from pending to failed.
After the failed order some customer checked out using cc (not Apple Pay) and it was ok, but some customers we lost while they never tried again…

I tried to find the problem and I could recreate it. If I start to fill up the checkout page with my info (I added an email address (a different one from what I have setup on Apple pay) in my example) and then click on Apple Pay and make purchase with Face ID. Then it shows error msg: an error occurred, please try again or try an alternative form of payment. The checkout page is stuck and mouse hourglass keep circling.

In the same time as an administrator I’m getting a failed order email with all customers info filled up except the email address is missing, so all info was taken from Apple Pay except email address.

Sometimes these data fields already filled up with auto fill and if customer choose Apple Pay it wouldn’t go through.

In my opinion if someone click on Apple Pay, it doesn’t matter what info was already given by customer on checkout page it should be processed with all info associated with Apple pay included email address.

Please look into this issue we already lost several customers because of this. Thank you!