Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED)
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Hi, we are having issues with woocommerce square payment. Few customers unable to checkout, and the order is failed. Here is the error we receive:
Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.)
We would like to ask how to solve this and how to prevent this in the future.
Hope to hear from you.
Thank you.
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Hi @wpdev1888
Thanks for reaching out!
It seems that the Square connection process is broken for some reason. Can you please try to reconnect under
WooCommerce > Settings > Square
?After that, try a test transaction in Sandbox Mode. Does that work? If so, live transactions should be OK too.
Otherwise, please share your System Status Report that you can find via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Thanks!
Here is the log
WordPress Environment WC Version: 7.2.2 REST API Version:
</img></img> 7.2.2 WC Blocks Version:
</img></img> 8.9.2 Action Scheduler Version:
</img></img> 3.4.0 Log Directory Writable:
</img></img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache:
</img></img> Server Environment Server Info: Apache PHP Version: 8.0.25 PHP Post Max Size: 2 GB PHP Time Limit: 70 PHP Max Input Vars: 16384 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 10.5.16-MariaDB Max Upload Size: 2 GB Default Timezone is UTC:
</img></img> fsockopen/cURL:
</img></img> SoapClient:
</img></img> DOMDocument:
</img></img> GZip:
</img></img> Multibyte String:
</img></img> Remote Post:
</img></img> Remote Get:
</img></img> Database WC Database Version: 7.2.2 WC Database Prefix: wp_ Total Database Size: 47.70MB Database Data Size: 42.92MB Database Index Size: 4.78MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 2.02MB + Index: 1.27MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.02MB + Index: 0.55MB + Engine InnoDB wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aws_index: Data: 1.05MB + Index: 0.31MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_et_divi_ab_testing_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 10.17MB + Index: 0.52MB + Engine InnoDB wp_postmeta: Data: 5.23MB + Index: 0.56MB + Engine InnoDB wp_posts: Data: 22.13MB + Index: 0.36MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_square_customers: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts acf-field: 1 acf-field-group: 1 attachment: 616 bc_x1379_op_type: 2 custom_css: 3 customize_changeset: 5 et_body_layout: 8 et_footer_layout: 8 et_header_layout: 8 et_pb_layout: 27 et_template: 8 et_theme_builder: 1 nav_menu_item: 10 page: 29 pm_insight: 496 pm_page: 251 pm_report: 26 pm_site_change: 7 post: 3 product: 90 revision: 936 shop_coupon: 5 shop_order: 23 Security Secure connection (HTTPS):
</img></img> Hide errors from visitors:
</img></img> Active Plugins (13) Advanced Custom Fields: by WP Engine – 6.0.6 Advanced Woo Search: by ILLID – 2.70 Classic Widgets: by WordPress Contributors – 0.3 Jetpack: by Automattic – 11.6 Popups for Divi: by divimode.com – 3.0.5 Redis Object Cache: by Till Krüss – 2.2.2 Shortcode in Menus: by Gagan Deep Singh – 3.5.1 Themify - WooCommerce Product Filter: by Themify – 1.3.9 WooCommerce Shipping & Tax: by WooCommerce – 2.1.1 WooCommerce Square: by WooCommerce – 3.4.2 WooCommerce: by Automattic – 7.2.2 WordPress Importer: by wordpressdotorg – 0.8 WP Mail SMTP: by WPForms – 3.7.0 Inactive Plugins (4) Akismet Anti-Spam: by Automattic – 5.0.2 CDN Enabler: by KeyCDN – 2.0.6 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.17 WPForms Lite: by WPForms – 1.7.9 Dropin Plugins (2) fatal-error-handler.php: fatal-error-handler.php object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1) Nexcess Managed Apps: by Nexcess – 1.35.5 Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories:
</img></img> Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #10 - /shop/ Cart:
</img></img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout:
</img></img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #13 - /my-account/ Terms and conditions:
</img></img> Page not set Theme Name: Divi Child Version: 1.0.0 Author URL: https://www.elegantthemes.com Child Theme:
</img></img> Parent Theme Name: Divi Parent Theme Version: 4.17.4 Parent Theme Author URL: https://www.elegantthemes.com WooCommerce Support:
</img></img> Templates Overrides: /woocommerce/checkout/thankyou.php Square Environment: Production Tokenization Enabled: Debug Mode: Display at Checkout & Log Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron:
</img></img> Next scheduled: 2023-01-10 18:41:44 -05:00 Options:
</img></img> Notes: 79 Onboarding: skipped Action Scheduler Complete: 7,108 Oldest: 2022-12-10 05:00:39 -0500 Newest: 2023-01-10 04:31:45 -0500 Pending: 4 Oldest: 2023-01-10 04:32:46 -0500 Newest: 2023-01-16 13:16:32 -0500 Failed: 4 Oldest: 2022-08-15 16:28:35 -0400 Newest: 2022-12-06 18:09:33 -0500 Canceled: 5 Oldest: 2022-12-27 22:10:44 -0500 Newest: 2023-01-05 21:35:18 -0500 Status report information Generated at: 2023-01-10 04:32:10 -05:00 `
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This reply was modified 2 years, 2 months ago by
wpdev1888.
Also just to add we already reconnect our squareup account on woocommerce. We just want to check the cause of the disconnection so that we can prevent it. Thanks.
Hi @wpdev1888!
Glad to hear that you were able to reconnect, and hopefully that sorted out everything.We just want to check the cause of the disconnection so that we can prevent it.
If a Square API request returns?
ACCESS_TOKEN_EXPIRED
,?a connection refresh is attempted to generate a new token. Normally, this happens without requiring any action/input from your side.However, in this case, it looks like the token couldn’t be refreshed, so a manual reconnection was required, which you’ve now done.
For now, we could advise that you keep an eye on this and incase it happens repeatedly, please let us know.
Thanks!Thank you for the help. We really appreciate it.
Hello,
Thank you for the help. We really appreciate it.
You’re welcome! I’ll go ahead and close this topic for now. Please open a new topic if you need additional assistance.
Thanks!
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This reply was modified 2 years, 2 months ago by
- The topic ‘Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED)’ is closed to new replies.