Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED)

  • Resolved wpdev1888

    (@wpdev1888)


    2 years, 2 months ago

    Hi, we are having issues with woocommerce square payment. Few customers unable to checkout, and the order is failed. Here is the error we receive:

    Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.)

    We would like to ask how to solve this and how to prevent this in the future.

    Hope to hear from you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @wpdev1888

    Thanks for reaching out!

    It seems that the Square connection process is broken for some reason. Can you please try to reconnect under WooCommerce > Settings > Square?

    After that, try a test transaction in Sandbox Mode. Does that work? If so, live transactions should be OK too.

    Otherwise, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter wpdev1888

    (@wpdev1888)

    Here is the log

    WordPress Environment
WC Version: 7.2.2
REST API Version: ?</img></img> 7.2.2
WC Blocks Version: ?</img></img> 8.9.2
Action Scheduler Version: ?</img></img> 3.4.0
Log Directory Writable: ?</img></img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?</img></img>
Server Environment

Server Info: Apache
PHP Version: 8.0.25
PHP Post Max Size: 2 GB
PHP Time Limit: 70
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 10.5.16-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?</img></img>
fsockopen/cURL: ?</img></img>
SoapClient: ?</img></img>
DOMDocument: ?</img></img>
GZip: ?</img></img>
Multibyte String: ?</img></img>
Remote Post: ?</img></img>
Remote Get: ?</img></img>

Database

WC Database Version: 7.2.2
WC Database Prefix: wp_
Total Database Size: 47.70MB
Database Data Size: 42.92MB
Database Index Size: 4.78MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.02MB + Index: 1.27MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.02MB + Index: 0.55MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 1.05MB + Index: 0.31MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_et_divi_ab_testing_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 10.17MB + Index: 0.52MB + Engine InnoDB
wp_postmeta: Data: 5.23MB + Index: 0.56MB + Engine InnoDB
wp_posts: Data: 22.13MB + Index: 0.36MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 616
bc_x1379_op_type: 2
custom_css: 3
customize_changeset: 5
et_body_layout: 8
et_footer_layout: 8
et_header_layout: 8
et_pb_layout: 27
et_template: 8
et_theme_builder: 1
nav_menu_item: 10
page: 29
pm_insight: 496
pm_page: 251
pm_report: 26
pm_site_change: 7
post: 3
product: 90
revision: 936
shop_coupon: 5
shop_order: 23

Security

Secure connection (HTTPS): ?</img></img>
Hide errors from visitors: ?</img></img>

Active Plugins (13)

Advanced Custom Fields: by WP Engine – 6.0.6
Advanced Woo Search: by ILLID – 2.70
Classic Widgets: by WordPress Contributors – 0.3
Jetpack: by Automattic – 11.6
Popups for Divi: by divimode.com – 3.0.5
Redis Object Cache: by Till Krüss – 2.2.2
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
Themify - WooCommerce Product Filter: by Themify – 1.3.9
WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
WooCommerce Square: by WooCommerce – 3.4.2
WooCommerce: by Automattic – 7.2.2
WordPress Importer: by wordpressdotorg – 0.8
WP Mail SMTP: by WPForms – 3.7.0

Inactive Plugins (4)

Akismet Anti-Spam: by Automattic – 5.0.2
CDN Enabler: by KeyCDN – 2.0.6
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.17
WPForms Lite: by WPForms – 1.7.9

Dropin Plugins (2)

fatal-error-handler.php: fatal-error-handler.php
object-cache.php: Redis Object Cache Drop-In

Must Use Plugins (1)

Nexcess Managed Apps: by Nexcess – 1.35.5

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img></img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #10 - /shop/
Cart: ?</img></img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ?</img></img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #13 - /my-account/
Terms and conditions: ?</img></img> Page not set

Theme

Name: Divi Child
Version: 1.0.0
Author URL: https://www.elegantthemes.com
Child Theme: ?</img></img>
Parent Theme Name: Divi
Parent Theme Version: 4.17.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?</img></img>

Templates

Overrides: /woocommerce/checkout/thankyou.php

Square

Environment: Production
Tokenization Enabled:
Debug Mode: Display at Checkout & Log

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img></img> Next scheduled: 2023-01-10 18:41:44 -05:00
Options: ?</img></img>
Notes: 79
Onboarding: skipped

Action Scheduler

Complete: 7,108
Oldest: 2022-12-10 05:00:39 -0500
Newest: 2023-01-10 04:31:45 -0500

Pending: 4
Oldest: 2023-01-10 04:32:46 -0500
Newest: 2023-01-16 13:16:32 -0500

Failed: 4
Oldest: 2022-08-15 16:28:35 -0400
Newest: 2022-12-06 18:09:33 -0500

Canceled: 5
Oldest: 2022-12-27 22:10:44 -0500
Newest: 2023-01-05 21:35:18 -0500

Status report information

Generated at: 2023-01-10 04:32:10 -05:00
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    • This reply was modified 2 years, 2 months ago by wpdev1888.
    Thread Starter wpdev1888

    (@wpdev1888)

    Also just to add we already reconnect our squareup account on woocommerce. We just want to check the cause of the disconnection so that we can prevent it. Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @wpdev1888!

    Glad to hear that you were able to reconnect, and hopefully that sorted out everything.

    We just want to check the cause of the disconnection so that we can prevent it.

    If a Square API request returns?ACCESS_TOKEN_EXPIRED,?a connection refresh is attempted to generate a new token. Normally, this happens without requiring any action/input from your side.

    However, in this case, it looks like the token couldn’t be refreshed, so a manual reconnection was required, which you’ve now done.

    For now, we could advise that you keep an eye on this and incase it happens repeatedly, please let us know.
    Thanks!

    Thread Starter wpdev1888

    (@wpdev1888)

    Thank you for the help. We really appreciate it.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thank you for the help. We really appreciate it.

    You’re welcome! I’ll go ahead and close this topic for now. Please open a new topic if you need additional assistance.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED)’ is closed to new replies.