Square Payment Failed Authorization error: GENERIC_DECLINE

Hello,

We are using the WooCommerce Square plugin for the payment method. https://nimb.ws/sufgP4

We are facing the GENERIC_DECLINE error on some failed orders.
Error:
Square Payment Failed (Status code GENERIC_DECLINE: Authorization error: ‘GENERIC_DECLINE’)

Error SS: https://nimb.ws/fOYDuy

We have not found any Square payment-related logs in the WooCommerce logs. it’s already log setting is on into the payment setting. https://nimb.ws/2CY10y, https://nimb.ws/SIqHb1

Here is the system report:

### WordPress Environment ###

WordPress address (URL): https://lorenadrago.com
Site address (URL): https://lorenadrago.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 170.73MB
Database Data Size: 158.35MB
Database Index Size: 12.38MB
wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.39MB + Index: 0.55MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blc_instances: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_blc_links: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
wp_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 0.41MB + Index: 0.34MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cspv5_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_gf_entry_meta: Data: 3.52MB + Index: 2.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.25MB + Index: 0.08MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.11MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 105.47MB + Index: 2.86MB + Engine InnoDB
wp_posts: Data: 6.50MB + Index: 0.28MB + Engine InnoDB
wp_rcp_customers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rcp_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rcp_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rcp_membershipmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rcp_memberships: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rcp_membership_counts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rcp_payments: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_rcp_payment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rcp_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rcp_subscription_level_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_restrict_content_pro: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_associations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_toolset_associations_old: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_toolset_connected_elements: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_post_guid_id: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_relationships: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.39MB + Index: 0.47MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 2.02MB + Index: 0.19MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_logging: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wplnst_scans: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wplnst_scans_objects: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wplnst_urls: Data: 0.09MB + Index: 0.22MB + Engine InnoDB
wp_wplnst_urls_locations: Data: 0.02MB + Index: 0.28MB + Engine InnoDB
wp_wplnst_urls_locations_att: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wplnst_urls_status: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_wp_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wp_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_question: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wp_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wp_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcaf_clicks: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.39MB + Index: 0.31MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.41MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 309
book: 3
custom_css: 1
forum: 2
ld-notification: 2
nav_menu_item: 16
oembed_cache: 6
omapi: 2
page: 49
pm_insight: 244
pm_page: 19
pm_report: 19
pm_site_change: 31
popup: 2
popup_theme: 8
post: 26
postman_sent_mail: 250
product: 12
reply: 5
revision: 910
sfwd-assignment: 2
sfwd-certificates: 7
sfwd-courses: 9
sfwd-lessons: 24
sfwd-question: 20
sfwd-quiz: 2
sfwd-topic: 40
sfwd-transactions: 1
shop_coupon: 11
shop_order: 224
shop_order_refund: 7
slider: 4
testimonial: 9
topic: 2
view: 9
view-template: 4
wp-types-group: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (47) ###

Gravity Forms: by Gravity Forms – 2.6.3
Accordion Shortcodes: by Phil Buchanan – 2.4.2
Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31
Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
Autoptimize: by Frank Goossens (futtta) – 3.0.4
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.5.4.3
PowerPack for Beaver Builder: by IdeaBox Creations – 2.23.3
bbPress: by The bbPress Contributors – 2.6.9
Better Click To Tweet: by Ben Meredith – 5.10.2
Better Search Replace: by Delicious Brains – 1.4
Broken Link Checker: by WPMU DEV – 1.11.16
Classic Editor: by WordPress Contributors – 1.6.2
Anti-Spam by CleanTalk: by СleanTalk – 5.178
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Genesis Dambuster: by Russell Jamieson – 1.11.0
Genesis eNews Extended: by Brandon Kraft – 2.2.0
Genesis Responsive Slider: by StudioPress – 1.0.1
Genesis Simple Sidebars: by StudioPress – 2.2.2
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1
Gravity Forms Survey Add-On: by Gravity Forms – 3.7
iThemes Sync: by iThemes – 2.1.10
LearnDash LMS – bbPress Integration: by LearnDash – 2.2.2
LearnDash LMS – Certificate Builder: by LearnDash – 1.0.3
LearnDash LMS – Notifications: by LearnDash – 1.5.3
LearnDash LMS – WooCommerce Integration: by LearnDash – 1.9.4.1
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Nav Menu Roles: by Kathy Darling – 2.1.0
OptinMonster: by OptinMonster Popup Builder Team – 2.7.0
Page Links To: by Mark Jaquith – 3.3.6
Popup Maker: by Popup Maker – 1.16.7
Post SMTP: by Post SMTP – 2.1.1
Redirection: by John Godley – 5.2.3
Restrict Content: by iThemes – 3.0.5
LearnDash LMS: by LearnDash – 4.2.0.1
Simple Social Icons: by StudioPress – 3.1.0
TinyPNG – JPEG, PNG & WebP image compression: by TinyPNG – 3.3
Toolset Types: by OnTheGoSystems – 3.4.15
WooCommerce External Product New Tab: by Stuart Duff – 1.0.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.6.1
WooCommerce PayPal Payments: by WooCommerce – 1.8.1
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.5.1
Wordfence Security: by Wordfence – 7.5.10
Yoast SEO: by Team Yoast – 19.0
Toolset Views: by OnTheGoSystems – 3.6.2
WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
YITH WooCommerce Affiliates: by YITH – 2.2.0

### Inactive Plugins (2) ###

CDN Enabler: by KeyCDN – 2.0.5
WooCommerce Admin: by WooCommerce – 3.3.2

### Dropin Plugins (2) ###

fatal-error-handler.php: fatal-error-handler.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (3) ###

Disable Nexcess Dashboard: by Nexcess – 1.0
LearnDash LMS Multisite: by LearnDash – 1.0.0
Nexcess Managed Apps: by Nexcess – 1.29.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #239 – /shop/
Cart: #240 – /cart/
Checkout: #241 – /checkout/
My account: #242 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Lorena Drago
Version: 1.0.3
Author URL: https://www.studiopress.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.5
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: /chroot/home/adf54e06/57b603d56c.nxcli.net/html/wp-content/plugins/wp-views/vendor/toolset/toolset-theme-settings/compatibility-modules/templates/woocommerce/global/wrapper-end.php
/chroot/home/adf54e06/57b603d56c.nxcli.net/html/wp-content/plugins/wp-views/vendor/toolset/toolset-theme-settings/compatibility-modules/templates/woocommerce/global/wrapper-start.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 269
Oldest: 2022-05-14 11:00:18 -0400
Newest: 2022-06-14 03:40:54 -0400

Failed: 2
Oldest: 2020-07-27 08:46:37 -0400
Newest: 2020-10-30 10:07:34 -0400

Pending: 1
Oldest: 2022-06-17 11:40:43 -0400
Newest: 2022-06-17 11:40:43 -0400

### Status report information ###

Generated at: 2022-06-14 09:16:10 -04:00

Can you please help me with this issue?

Thanks

• This topic was modified 2 years, 5 months ago by Robertmurdock.
• This topic was modified 2 years, 5 months ago by Robertmurdock.