Square Inventory not updating to WooCommerce

  • Resolved Laura

    (@shinteetahgmailcom)


    1 year, 4 months ago

    I see this is a common question, but I think I’ve done all the common troubleshooting already.

    My Square inventory (system of record) has stopped updating properly to WooCommerce. Items sold in person rather than online, and received inventory, do not update. Things I have checked already include:

    • SKUs are set for all products and do match.
    • I have only one location and it is set in both Square and WooCommerce.
    • My site USED to sync successfully, so background processing is not the issue.
    • Square is set as the system of record.
    • Variable items have “track inventory” checked for physical items and show as tracked with Square. Variable items have just one attribute.
    • Simple items are checked to track with Square.
    • I have deactivated other plugins and allowed time to sync, without result.
    • I have disconnected and reconnected Square.
    • I enabled logging and see no errors in the WC status log.
    • WooCommerce/Settings/Square/Update shows recent successful updates. I normally have set the sync interval to 1 hour but I have set it to 15 minutes during troubleshooting.
    • I am using WC 7.8.2 and Square 4.0.0 plugins (latest for each) on WP 6.2.2 on PHP 8.2

    Still, the majority of my physical items do not appear to be updating. I have 19 copies of a book in stock in Square and my WooCommerce site says it’s out of stock with 0 copies. I have an enamel pin showing stock of 39 in WC and in Square it’s at 0. (More, it’s actually NEVER been in stock at all, because it’s on order and hasn’t been received into inventory yet. I don’t know where that 39 came from.)

    Is there anything I have missed to troubleshoot? Thank you!

Viewing 16 replies (of 16 total)
  • Saif

    (@babylon1999)

    Hey @shinteetahgmailcom,

    I deactivated Woocommerce Payments. I think that did it. I can’t explain why, but that’s the only structural change I made yesterday.

    Glad to hear there’s some progress! :?)

    However, I doubt the culprit was WooCommerce Payments because I have both plugins and everything is working as expected. There are also no reports of such conflict between these two plugins.

    If I had to take a guess, I think there were some stuck actions that started to clear up after increasing the PHP time limit.

    Regardless, please let us know if you have any other questions. :?)

Viewing 16 replies (of 16 total)
  • The topic ‘Square Inventory not updating to WooCommerce’ is closed to new replies.

Tags