Square Credit Card Form Not Loading On Chrome Desktop

another error I’m seeing

   GET https://web.squarecdn.com/v1/square.js?ver=4.5.1 net::ERR_CONNECTION_RESET  checkout/:266

Hey there, @brandonmke! Thanks for contacting us. I’m happy to help you.

I checked your checkout page on Chrome on a desktop and I was able to see the credit card fields.

Here’s a screenshot:

Can you please confirm the issue is still happening on your end?

Have you checked this on different devices or only one? Can you please share the browser information? You can check it here: https://www.whatismybrowser.com/

Is everything (theme and all plugins) updated on your website?

Furthermore, I’d like to understand your site properly. Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

Have a wonderful day!

Hi. Thank you for your assistance with this.

Yes, we do still see the issue on chrome browsers from time-to-time. Sometimes the CC form will load just fine though. This weekend we did receive two emails from customers that experienced the same issue with a missing credit card field on Chrome. They were able to see the CC form on the mobile browser though and complete their order.

https://whatismybrowser.com/w/LCPXNMR

Our theme and all plugins are 100% updated.

Here is the system report:



 WordPress Environment

WordPress address (URL): https://simpleleaf.com
Site address (URL): https://simpleleaf.com
WC Version: 8.8.1
REST API Version: ? 8.8.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
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WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.18.0
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PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.75.0
OpenSSL/1.1.1i

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Kirki Customizer Framework: by Themeum – 5.1.0
Klaviyo Toolkit: by Tribe Interactive
LLC – 1.7

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Inc. – 3.3.5

Metorik Helper: by Metorik – 1.7.1
Perfmatters: by forgemedia – 2.2.6
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screets Chat: by screets – 3.5.0
Rank Math SEO PRO: by Rank Math – 3.0.60
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Trustpilot-reviews: by Trustpilot – 2.5.925
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.2

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Widget Options: by Widget Options Team – 4.0.5.1
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
Woo All Products For Subscriptions: by Woo – 5.0.3
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WooCommerce - ShipStation Integration: by WooCommerce – 4.4.2
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WooCommerce Wholesale Order Form: by Rymera Web Co – 3.0.4.1
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.30.5.1
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GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
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Ruhani Rabin
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YITH WooCommerce Affiliates: by YITH – 3.6.0 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: Performance Lab Server Timing Object Cache Drop-In Settings

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
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Shop base: #10219 - /shop/
Cart: #10220 - /cart/
Checkout: #10221 - /checkout/
My account: #10222 - /my-account/
Terms and conditions: #795 - /terms-and-conditions/ Theme

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL:
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.7.6
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://simpleleaf.com/
Subscriptions-core Library Version: 7.0.0
Subscription Statuses: wc-active: 25
wc-pending-cancel: 7
wc-on-hold: 26
wc-cancelled: 72

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure Store Setup

Country / State: United States (US) — Wisconsin Subscriptions by Payment Gateway

Square: wc-on-hold: 26
wc-cancelled: 71
wc-pending-cancel: 7
wc-active: 25 Payment Gateway Support

Square: products
card_types
customer_decline_messages
payment_form
authorization
charge
charge-virtual
capture_charge
refunds
voids
customer_id
tokenization
add_payment_method
token_editor
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin Square

Environment: Production
Tokenization Enabled:
Debug Mode: Off Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
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mobile-app-banner
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product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
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product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-17 20:43:43 -06:00
Options: ?
Notes: 215
Onboarding: completed All Products for Woo Subscriptions

Template Overrides: – Action Scheduler

Canceled: 140
Oldest: 2024-03-18 02:38:19 +0000
Newest: 2024-04-14 04:26:26 +0000

Complete: 11,893
Oldest: 2024-03-18 02:37:48 +0000
Newest: 2024-04-16 20:49:17 +0000

Failed: 5,184
Oldest: 2021-08-24 16:19:36 +0000
Newest: 2024-04-11 09:59:49 +0000

Pending: 41
Oldest: 2024-04-16 21:00:29 +0000
Newest: 2024-08-06 23:07:11 +0000 Status report information

Generated at: 2024-04-16 14:59:59 -06:00

Hey!

Yes, we do still see the issue on chrome browsers from time-to-time. Sometimes the CC form will load just fine though. This weekend we did receive two emails from customers that experienced the same issue with a missing credit card field on Chrome. They were able to see the CC form on the mobile browser though and complete their order.

https://whatismybrowser.com/w/LCPXNMR

Just checked and you are using the same browser/OS as me.

You mentioned this only happens sometimes, right? Have you noticed any pattern with this issue? Or any similarities when experiencing it?

The reason I’m asking is because replicating the issue is an important part of figuring out what is causing it and how to fix it. Especially if there’s a plugin causing this conflict.

When the fields show, you are able to accept the orders normally and without issues, correct?

Looking forward to your reply.

Have a wonderful day!

Unfortunately, I haven’t noticed a pattern of any sort. Soemtimes I see the CC form and other times I do not. I’ve also seen it pop in 4 or 5 seconds late after the rest of the checkout page has loaded.

I do see these errors in my browser:

GET https://web.squarecdn.com/v1/square.js?ver=4.6.1 net::ERR_CONNECTION_RESET

Uncaught TypeError: Cannot read properties of undefined (reading 'payments')
at WC_Square_Payment_Form_Handler.set_payment_fields (wc-square.min.js?ver=4.6.1:1:4434)
at HTMLBodyElement. (wc-square.min.js?ver=4.6.1:1:2380)
at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
at Object.trigger (jquery.min.js?ver=3.7.1:2:70124)
at HTMLBodyElement. (jquery.min.js?ver=3.7.1:2:70726)
at Function.each (jquery.min.js?ver=3.7.1:2:3129)
at e..each (jquery.min.js?ver=3.7.1:2:1594)
at e..trigger (jquery.min.js?ver=3.7.1:2:70701)
at Object.success (checkout.min.js?ver=8.8.1:1:9406)
set_payment_fields @ wc-square.min.js?ver=4.6.1:1
(anonymous) @ wc-square.min.js?ver=4.6.1:1
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
success @ checkout.min.js?ver=8.8.1:1
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
l @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
load (async)
send @ jquery.min.js?ver=3.7.1:2
ajax @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery-migrate.min.js?ver=3.4.1:2
e. @ jquery-migrate.min.js?ver=3.4.1:2
update_checkout_action @ checkout.min.js?ver=8.8.1:1
setTimeout (async)
update_checkout @ checkout.min.js?ver=8.8.1:1
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ woo-conditional-payments.js?ver=3.0.1:26
dispatch @ jquery.min.js?ver=3.7.1:2
v.handle @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
(anonymous) @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
each @ jquery.min.js?ver=3.7.1:2
trigger @ jquery.min.js?ver=3.7.1:2
WC_Square_Payment_Form_Handler @ wc-square.min.js?ver=4.6.1:1
(anonymous) @ checkout/:1418
e @ jquery.min.js?ver=3.7.1:2
t @ jquery.min.js?ver=3.7.1:2
setTimeout (async)
(anonymous) @ jquery.min.js?ver=3.7.1:2
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
fire @ jquery.min.js?ver=3.7.1:2
c @ jquery.min.js?ver=3.7.1:2
fireWith @ jquery.min.js?ver=3.7.1:2
ready @ jquery.min.js?ver=3.7.1:2
P @ jquery.min.js?ver=3.7.1:2

Hello @brandonmke,

Thanks for sharing the console logs from your browser. However, looking at your checkout page from my end, I could view the credit card form with no issue. I could also notice some of the console errors regardless of the form showing from my end.

Here are a few steps you can take to troubleshoot this issue:

1. Clear your browser’s cache and cookies, then try loading the checkout page again. Also, please update your browser to the latest version.
2. Test the checkout page in different browsers and on different devices to see if the issue persists.
3. Temporarily disable any other plugins, leaving only WooCommerce and WooCommerce Square plugin as the active plugins, and try making a test purchase.

If the issue persists after trying these steps, please let us know.

We’re here to help.