square credit card/date fields won’t let you type

I am having the same issue. I thought it was because my site just went live. but that was days ago and have not been able to figure out how to get it working either.

Hi there @hamiltontroll,

Thanks for reaching out!

I checked your checkout page and I can type in Square fields:

Link to image: https://d.pr/i/CdKffo

To investigate the issue further, can you please let me know:

– Is there any particular product I need to put in the cart? Can you please provide the exact steps to replicate the issue?
– Are you testing with logged-out and logged-in users?
– What destination address do you try?
– What browser and operating systems are you using? You can check it via this link: https://www.whatsmybrowser.org/
– Please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

Looking forward to hearing from you!

@raeellyn3 Can you please create a separate thread to your issue so we could take a look at it separately?

Cheers!

Hello Elvira, Yes, I continued to work on the issue and found it to be the UPS Shipping plugin. I removed it and installed a different one and that fixed the problem on the previous website.

That being said – I have THE SAME PROBLEM on a different website that does NOT have a shipping plugin at all. In fact I deactivated every plugin except woocommerce and square and it did not resolve the issue. Now, I DID have to reinstall all of the plugins before the end of the day (for the client)

https://www.authoragha.com just add any book (except the e-book) to the cart and try to check out. You will see the credit card fields won’t let you type. I tried it on firefox, edge and chrome, mobile phone too. Any user should be able to checkout, has no limits on what addresses can order, Windows 10 system, works on all the other sites I’ve built using square. Operating system and system report pasted below:

Operating system
Windows 10
IP address
162.72.107.170
help_outline
Javascript enabled
Yes
Cookies enabled
Yes
Flash version
Not installed
Java version
Not installed
Websockets supported
Yes
WebGL supported
Yes
Language
en-US
Browser size
1903 x 910
Screen size
1920 x 1080
Color depth
24 bit

### WordPress Environment ###

WordPress address (URL): https://www.authoragha.com
Site address (URL): https://www.authoragha.com
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ? To allow logging
make /home/graphicsrule/public_html/authoragha.com/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR.

WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.8
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.48-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: wp_
Total Database Size: 3.13MB
Database Data Size: 2.76MB
Database Index Size: 0.37MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 75
customize_changeset: 2
elementor_library: 2
nav_menu_item: 28
oembed_cache: 5
page: 29
post: 3
product: 20
revision: 41
wc_afrsm: 4

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (13) ###

Akismet Anti-Spam: by Automattic – 4.1.7
CoBlocks: by GoDaddy – 2.5.0
Easy Digital Downloads: by Sandhills Development
LLC – 2.9.26

Elementor: by Elementor.com – 3.0.12
Essential Addons for Elementor: by WPDeveloper – 4.3.3 – Installed version not tested with active version of WooCommerce 4.7.0
Jetpack by WordPress.com: by Automattic – 9.0.2
Ninja Forms: by Saturday Drive – 3.4.30
PDF viewer for Elementor: by RedLettuce Plugins – 2.9.2
Digital Goods for WooCommerce Checkout: by theDotstore – 3.5 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce Square: by WooCommerce – 2.2.2 – Installed version not tested with active version of WooCommerce 4.7.0
WooCommerce: by Automattic – 4.7.0-beta.1
Wordfence Security: by Wordfence – 7.4.12
Yoast SEO: by Team Yoast – 15.1.1 – Installed version not tested with active version of WooCommerce 4.7.0

### Inactive Plugins (1) ###

Really Simple SSL: by Really Simple Plugins – 3.3.5

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #28 - /shop/
Cart: #30 - /my-cart/
Checkout: #31 - /checkout/
My account: #29 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Go
Version: 1.3.6
Author URL: https://www.godaddy.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 20
Oldest: 2020-10-21 21:04:57 +0000
Newest: 2020-10-22 21:17:33 +0000

Pending: 1
Oldest: 2020-10-29 21:01:10 +0000
Newest: 2020-10-29 21:01:10 +0000

I’m having the same issue. I saw one thread where someone solved their issue by “Enable jQuery Migrate Helper”, but this didn’t help me. I’ll be switching back to PayPal until I can figure it out (or an update comes that solves the issue).

Hi there @hamiltontroll,

I’m glad to hear that you were able to pinpoint a conflicting plugin on your site!

As for your issue on https://www.authoragha.com, I went to its checkout page and see the following console in logs:

Link to image: https://d.pr/i/JPosMN

As it’s stated in the error, you have to use HTTPS in order to use Square. You can read more about SSL and HTTPS here: https://docs.woocommerce.com/document/ssl-and-https/

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

@awesomeflyingdude can you please open a separate thread for your issue? Cheers!