• Resolved hamiltontroll

    (@hamiltontroll)


    I don’t know when it happened but at some point the credit card/date/csv/zipcode field stopped allowing the customer to type in their details – it just won’t let you click in it to type. I had version 2.2.2 installed, deactivated, uninstalled, installed a new version, tested other plugins compatibility be deactiviting them – nothing worked. I restored old backups and extracted version 2.1.1 and uploaded the older version of the square for woocommerce plugin but it TOO doesn’t let you type. I am pulling out my hair and begging for a fix ASAP. Is there something else I can try?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • I am having the same issue. I thought it was because my site just went live. but that was days ago and have not been able to figure out how to get it working either.

    Hi there @hamiltontroll,

    Thanks for reaching out!

    I checked your checkout page and I can type in Square fields:


    Link to image: https://d.pr/i/CdKffo

    To investigate the issue further, can you please let me know:

    – Is there any particular product I need to put in the cart? Can you please provide the exact steps to replicate the issue?
    – Are you testing with logged-out and logged-in users?
    – What destination address do you try?
    – What browser and operating systems are you using? You can check it via this link: https://www.whatsmybrowser.org/
    – Please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response in coding brackets.

    Looking forward to hearing from you!

    @raeellyn3 Can you please create a separate thread to your issue so we could take a look at it separately?

    Cheers!

    Thread Starter hamiltontroll

    (@hamiltontroll)

    Hello Elvira, Yes, I continued to work on the issue and found it to be the UPS Shipping plugin. I removed it and installed a different one and that fixed the problem on the previous website.

    That being said – I have THE SAME PROBLEM on a different website that does NOT have a shipping plugin at all. In fact I deactivated every plugin except woocommerce and square and it did not resolve the issue. Now, I DID have to reinstall all of the plugins before the end of the day (for the client)

    https://www.authoragha.com just add any book (except the e-book) to the cart and try to check out. You will see the credit card fields won’t let you type. I tried it on firefox, edge and chrome, mobile phone too. Any user should be able to checkout, has no limits on what addresses can order, Windows 10 system, works on all the other sites I’ve built using square. Operating system and system report pasted below:

    Operating system
    Windows 10
    IP address
    162.72.107.170
    help_outline
    Javascript enabled
    Yes
    Cookies enabled
    Yes
    Flash version
    Not installed
    Java version
    Not installed
    Websockets supported
    Yes
    WebGL supported
    Yes
    Language
    en-US
    Browser size
    1903 x 910
    Screen size
    1920 x 1080
    Color depth
    24 bit

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.authoragha.com
    Site address (URL): https://www.authoragha.com
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    make /home/graphicsrule/public_html/authoragha.com/wp-content/uploads/wc-logs/ writable or define a custom WC_LOG_DIR.
    
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    I’m having the same issue. I saw one thread where someone solved their issue by “Enable jQuery Migrate Helper”, but this didn’t help me. I’ll be switching back to PayPal until I can figure it out (or an update comes that solves the issue).

    Hi there @hamiltontroll,

    I’m glad to hear that you were able to pinpoint a conflicting plugin on your site!

    As for your issue on https://www.authoragha.com, I went to its checkout page and see the following console in logs:


    Link to image: https://d.pr/i/JPosMN

    As it’s stated in the error, you have to use HTTPS in order to use Square. You can read more about SSL and HTTPS here: https://docs.woocommerce.com/document/ssl-and-https/

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

    @awesomeflyingdude can you please open a separate thread for your issue? Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘square credit card/date fields won’t let you type’ is closed to new replies.