Square Brackets

Hi,

Just to confirm – what is creating the email template, a plugin? A theme?

Based on this, next step would be looking at their documentation via their website. And if still nothing, perhaps contacting their support?

My guess, is it’s a typo or broken shortcode within the template. To check also that you have the latest version of plugin or theme installed. If not, do a backup of your site before updating either.

I hope this helps!