Sporadic “Session Expired” Error

Hi @georgiedavies , we will be happy to take a closer look. To start with, could you please include the status report for your site so we can see some more details that would be very helpful. You can find this from your Dashboard, under WooCommerce → Status → System Status, then select Get System Report → Copy for Support. Thank you!

Hi @katinthehatsite

As requested below:

### WordPress Environment ###

WordPress address (URL): https://yogipod.co.uk
Site address (URL): https://yogipod.co.uk
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.79.1
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.36
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wpqe_
Total Database Size: 56.13MB
Database Data Size: 47.16MB
Database Index Size: 8.97MB
wpqe_woocommerce_sessions: Data: 3.64MB + Index: 0.10MB + Engine MyISAM
wpqe_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_order_items: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
wpqe_woocommerce_order_itemmeta: Data: 1.11MB + Index: 0.63MB + Engine MyISAM
wpqe_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqe_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_actionscheduler_actions: Data: 4.37MB + Index: 1.31MB + Engine MyISAM
wpqe_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_actionscheduler_logs: Data: 2.29MB + Index: 1.67MB + Engine MyISAM
wpqe_booking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_bookingdates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_cartflows_ca_cart_abandonment: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_cartflows_ca_email_history: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqe_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqe_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqe_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqe_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqe_commentmeta: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wpqe_comments: Data: 0.91MB + Index: 0.39MB + Engine MyISAM
wpqe_eg_grids: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqe_eg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_eg_item_skins: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
wpqe_eg_navigation_skins: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpqe_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_fca_eoi_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_fca_eoi_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_giftvouchers_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_giftvouchers_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_giftvouchers_setting: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_giftvouchers_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mailchimp_jobs: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wpqe_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_newsletter: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_offline_giftcard: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_options: Data: 3.85MB + Index: 0.30MB + Engine MyISAM
wpqe_pimwick_gift_card: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_postmeta: Data: 17.51MB + Index: 2.74MB + Engine MyISAM
wpqe_posts: Data: 2.92MB + Index: 0.35MB + Engine MyISAM
wpqe_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqe_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_photo_slider_instal: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_photo_slider_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect1: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect10: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect10_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect1_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect2: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect2_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect3: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect3_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect4: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect4_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect5_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect6: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect6_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect7_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect8: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect8_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect9: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effect9_loader: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_effects_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_font_family: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_rich_web_slider_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqe_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqe_sbi_instagram_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpqe_sfa_abandoned_carts: Data: 7.82MB + Index: 0.14MB + Engine MyISAM
wpqe_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqe_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqe_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wpqe_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
wpqe_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpqe_tg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_tg_item_skins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqe_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqe_usermeta: Data: 0.24MB + Index: 0.16MB + Engine MyISAM
wpqe_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqe_w3tc_cdn_pathmap: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqe_w3tc_cdn_queue: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpqe_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpqe_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqe_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wc_customer_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wpqe_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqe_wc_order_product_lookup: Data: 0.13MB + Index: 0.11MB + Engine MyISAM
wpqe_wc_order_stats: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wpqe_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqe_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqe_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wdi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wdi_themes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqe_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqe_yoast_indexable: Data: 0.72MB + Index: 0.19MB + Engine MyISAM
wpqe_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
wpqe_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqe_yoast_seo_links: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpqe_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM

### Post Type Counts ###

amn_exact-metrics: 2
attachment: 1607
boxzilla-box: 3
cookielawinfo: 6
cs_template: 6
custom_css: 1
customize_changeset: 1
cwginstocknotifier: 71
email-forms: 3
giftcard: 4
jetpack_migration: 2
mc4wp-form: 1
ml-slide: 22
ml-slider: 9
nav_menu_item: 28
oembed_cache: 48
page: 43
popup_theme: 6
post: 114
product: 82
product_variation: 67
revision: 151
shop_coupon: 42
shop_order: 1049
shop_order_refund: 20
spucpt: 1
the_grid: 20
wdi_instagram: 1
wp_block: 2
wpforms: 1
wpgv_voucher_product: 4
x-portfolio: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.6
Block Specific Spam Woo Orders: by guwii – 0.53
Code Snippets: by Code Snippets Pro – 2.14.3
GDPR Cookie Consent: by WebToffee – 2.0.7
Cornerstone: by Themeco – 6.1.4
Customer Reviews for WooCommerce: by CusRev – 4.34
Back In Stock Notifier for WooCommerce Add-on: Custom CSS: by codewoogeek – 1.3
Disable XML-RPC: by Philip Erb – 1.0.1
Forget About Shortcode Buttons: by Designs & Code – 2.1.2
Site Kit by Google: by Google – 1.48.1
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Iconic Image Swap for WooCommerce: by Iconic  – 2.1.1
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.9
Facebook for WordPress: by Facebook – 3.0.6
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
Content Dock: by Themeco – 2.0.6
Custom 404: by Themeco – 2.0.5
Email Forms: by Themeco – 2.0.5
Title Remover: by WPGurus – 1.2.1
UsageDD: by Dion Designs – 1.4.7
W3 Total Cache: by BoldGrid – 2.2.1
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.2
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.1
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.6
WooCommerce PayPal Payments: by WooCommerce – 1.6.4
WooCommerce Shipping Estimates: by SkyVerge – 2.4.0
WooCommerce Ultimate Gift Card: by MakeWebBetter  – 2.7.3
WooCommerce: by Automattic – 6.0.0
Yoast SEO: by Team Yoast – 17.8
WPForms Lite: by WPForms – 1.7.1.2

### Inactive Plugins (5) ###

Hummingbird: by WPMU DEV – 3.2.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.4
Smush Pro: by WPMU DEV – 3.9.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.1

WP STAGING: by WP-STAGING – 2.9.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #855 - /shop/
Basket: #869 - /basket/
Checkout: #870 - /checkout/
My account: #871 - /my-account/
Terms and conditions: #905 - /shop-terms-and-conditions/

### Theme ###

Name: X
Version: 9.1.4
Author URL: https://theme.co
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Action Scheduler ###

Complete: 11,456
Oldest: 2021-12-15 10:10:54 +0000
Newest: 2022-01-05 08:56:37 +0000

Pending: 10
Oldest: 2022-01-05 09:01:23 +0000
Newest: 2022-01-10 06:37:28 +0000

### Status report information ###

Generated at: 2022-01-05 08:57:21 +00:00

Hi @georgiedavies!

Thank you for providing the System Status Report.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @rdeari

Have just posted that support query now to the stripe extension support request area

Thanks

Hi @rdeari

For some reason my woocommerce.com account has linked with an old wordpress.com account which uses an email address that no longer exists. I have tried to change this but it is not showing as changed. Can you please all replies via the woocommerce support forum are marked to come to the email address on my www.remarpro.com account?

Thanks

Hello @georgiedavies

Thanks for getting back to us!

Can you please all replies via the woocommerce support forum are marked to come to the email address on my www.remarpro.com account?

No problem. Can you please specify the email as a response to the ticket you have sent over?

This is now an active ticket in WooCommerce.com support so closing this thread.

Hi @nathvi – please reply to [email protected]

Thanks

Thanks @georgiedavies ??

We have responded to that email address. We can continue our discussion there ??