spod not receiving woocommerce oder

  • I received an order from a customer on 11/28/22 via my woocommerce storefront. As of today 11/30/22, the order has been in “processing” status for 2 days!
    It should have been sent to SPOD for fulfillment. However, there is no order in SPOD.

    I have verified that the SPOD API is updating products in the Woocommerce store, so the SPOD and Woocommerce plugins seem to be connected and communicating. I’m truly at a loss for why the order isn’t automatically being sent to SPOD.
    Using latest version of WordPress and all plugins are up-to-date.
    Assistance Needed!

    The page I need help with: [log in to see the link]

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