spinning after hit send

Hi

Do you use Wordfence ? There’s currently a known issue with it i still have to adress.

Thank you for your reply, I only have two plugin installed. one is “Contact form 7” and one is “Contact Form 7 Signature Addon” ,I am using the default Theme twenty-sixteen,but it has the same issue.

Could you please give me any advice?

Wow, that’s weird.
Latest version of both plugins ?
What are the fields you’re using ? what’s their names ? Can you please paste your CF7 form setup here (the one withe fields shortcodes) ?
Thanks

Thank you for your help.

Here is the shortcodes.

<p>Your Name (required)
[text* your-name] </p>

<p>Your Email (required)
[email* your-email] </p>

<p>Subject
[text your-subject] </p>

<p>Your Message
[textarea your-message] </p>

<p>signature
[signature* signature-426]</p>

<p>[submit “Send”]</p>

Ok, everything seams fine here.

Next try : did you modified the theme footer or not ? Like removing the wp_footer() hook call ? This is mandatory for my plugin to work, because this is where its scripts are loaded.

Anyway, you must have errors in the developer console of your browser. If you know/find out how, can you paste them here ?

Thanks

Thank you for your help.

I don’t modify the theme footer,but I found an error on the console of the browser after I hit the send button.

Here is the error code.

jquery.js?ver=1.12.3:4 POST https://xxx.xxxx.xxx/ 403 (Forbidden)
send @ jquery.js?ver=1.12.3:4
n.extend.ajax @ jquery.js?ver=1.12.3:4
e.fn.ajaxSubmit @ jquery.form.min.js?ver=3.51.0-2014.06.20:11
t @ jquery.form.min.js?ver=3.51.0-2014.06.20:11
n.event.dispatch @ jquery.js?ver=1.12.3:3
r.handle @ jquery.js?ver=1.12.3:3

I also found there is no upload folder on the Server ,so I manually created a upload folder with 755 permission .upload/wpcf7_signatures,but it’s not working.

This definitely looks like an issue with the server’s security parameters. You’re not the first having such an issue. I need to take some time to address this correctly …

Anyway, the directory where signatures are stored is : “wp-content/uploads/signatures”. Can you give it a try, please ?

I made a few modifications to how signatures are stored to the server in a new version of the plugin (still in dev). As i’m not yet able to reproduce the issue, i’d be thankful if you could try it and check if it is better : v2.8 beta
Thanks !

Thank you for your help.

I changed the folder name to “wp-content/uploads/signatures” and tried the v2.8 version on the Server .

It has the same error message.

Thanks

Is you site available somewhere so i can inspect the request’s responses (unless you can send them to me) ?
I think it might be a configuration issue like this one. Do you think you can change those parameters ?

Yes, I sent the link to your Email and I have tried increased the upload files size and it has the same issue.