SPF/DKIM error while sending mails

  • Resolved Greendroid

    (@greendroid)


    1 year, 11 months ago

    Hey Icegram team,

    thanks for the great plugin!
    Unfortunately since a few weeks I have more and more issues with some mailproviders, that they reject my newsletter due to local policy issues.

    I have contacted those providers and they mentioned SPF/DKIM issues with my mail. So I contacted my hoster to verify my SPF/DKIM settings.
    From them I got the information, that the mails, the plugins sends, is missing the “envelope-from” header. So there is a default value put from my mailprovider which causes the error on the receiver side.

    Can you give me a hint how I can add this “envelope-from” header in my newsletters?

    Thanks and kind regards
    Greendroid

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello?@greendroid,

    Thanks for reaching out to us. I hope you’re doing well.

    I will need some more information to understand the issue causing your site. We have a private support?channel here. Could you please reach out to us there? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Happy to support you!

    Thread Starter Greendroid

    (@greendroid)

    Hi Shubhanshu Kandani,

    thanks for the help. I will reach out to you there!

    Kind regards
    Greendroid

    Thread Starter Greendroid

    (@greendroid)

    Hi,

    interestingly this does not happen currently. All mails are sent successfully. Perhaps a temporary issue by some providers? Don’t know.
    I will come back to you, when the issue happens again.

    Kind regards
    Greendroid

Viewing 3 replies - 1 through 3 (of 3 total)
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