It’s telling, isn’t it, that whenever there is a new Spectra update (and why on Earth are there so MANY updates? Sure smells like something is badly wrong if it takes so much coddling…), the very first thing we do it check this forum to see if the proposed update is wreaking havoc.
Sure are glad we checked again today. Newbies take note – this is not an isolated occurrence.
After last year’s catastrophe, and the constant irritation of having to find half a day to fix our two sites every time there’s an update (because updates invariably trash our formatting, or worse), these folks just can’t be trusted anymore, so pre-update manual checks for nonsense are a must. Apologies to the keen users who jump right in – you are our coal mine canaries.
There just aren’t enough hours in a day to have to chase down constant problems caused by updates to what should be plug-and-play software.
So I truly feel your pain, and we thank you for posting this because I will simply ignore this update until we see there is an acknowledgement that this is NOT “isolated to one machine” (see the growing number of other posts about reported problems with this update being shuffled off onto customers – nice!) and a fix provided.
HINT: the customers who have been with you* a long time should be a source of loyalty for you, and the fact that you are changing things that affect their work means you should look after them as a priority. Whatever was attempted with the “upgrade” from the (perfectly useful) Ultimate Add-ons to Spectra seems to be disproportionately hammering folks who have tried to stick with it over time (or put off the apparently inevitable rebuild with something else). Perhaps the business model is about getting new users and to heck with the ones who already struggle to make it work?
One would have thought they would have learned by now not to release things that don’t work and/or to fess up right away that they need to clean up a mess. Perhaps I’ll follow your lead and spend half a day looking for something reliable and migrating.
*I still struggle to actually type out “Brainstorm Force” as it’s just too silly, particularly given the circumstances
