Spectra CSS not working on Product Page

  • Resolved holistromania

    (@holistromania)


    3 months, 1 week ago

    I deleted all the caching, yet spectra CSS is not working.

    I cleared cloudflare caching, siteground caching, disabled siteground optimized, disabled js & css minifying, removed jetpack plugin, removed siteground plugin (after disabling and purging caches), regenerated assets with Spectra, yet it shows it well in the editor, but not after publishing.

    For example on this:
    https://holist.us/product/synaptic-by-holist/

    This is how it should look like for container with bkg + FAQ:
    https://pasteboard.co/FgJhIxm0ZKxL.png

    This is how it looks like:
    https://pasteboard.co/XoPf7tgXNxge.png

    I contacted siteground and they confirmed all the caches are clear. This could be a spectra issue? The css works fine on the main page, but not when I try to create a Single-Product page for a specific product.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @holistromania,

    Thanks for getting in touch with us.

    I have checked on my installation and it is working fine, here is the reference video: https://d.pr/v/zGSaUz

    Please let me know the missing steps so that I can replicate the issue and assist you.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter holistromania

    (@holistromania)

    The only thing I have different is that I have woocommerce enabled.

    Edit: it looks like you have that too. I’m wondering what could be missing. I can send a copy of the website, but I’m not sure why this does not work. I disabled everything and enabled again, yet not working.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @holistromania,

    I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can check your site configuration and assist you.

    Have a nice day!

    Thread Starter holistromania

    (@holistromania)

    I found the issue. It only happens like this:

    1. Create normal product page template
    2. Create custom product page template (for a specific product)
    3. Add new elements to the custom product template page (for the specific product)

    The css is not broken if you add to the normal product page, but it gets broken for new elements in the custom product page.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @holistromania,

    Thanks for the more details. I have replicated the issue on my installation and passed on the details to our developers to investigate the issue in detail. Rest assured, I will get back to you as soon as I receive an update from them. Till then, I appreciate your patience and understanding in this matter.

    Have a nice day!

    damianoporta

    (@damianoporta)

    Hello, I have the same problem and Spectra confirmed it via email.

    This ticket is tagged as resolved. Did you release the fix?

    @holistromania did you find a workaround?

    Thank you!

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @damianoporta,

    The dev team is working on it on priority basis. We will release the updated version of the plugin with the fix as soon as it is done.

    Have a nice day!

    damianoporta

    (@damianoporta)

    Hello @mohsinbsf

    thank you very much for your support. It is greatly appreciated that it has been classified as a priority. I think it is very important, they’re also talking about it on the WooCommerce channels.

    We look forward to your feedback as soon as possible. Thank you!

    Thread Starter holistromania

    (@holistromania)

    @mohsinbsf do you have an update on this?

    Thread Starter holistromania

    (@holistromania)

    @damianoporta , no workaround. What I did was to create all the changes on the main product page, then hide them in each product. It’s awful, but it worked temporarily. Can’t change anything afterwards.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @holistromania, @damianoporta,

    The dev team is working on it. We will release the fix as soon as it is done. I would suggest you keep an eye on the change log here: https://wpspectra.com/whats-new/

    Have a nice day!

    I can understand your team is woking on it but it is a blocking problem and many users are having such issue. Could you give us an idea regarding the resolution time?

    Thank you

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @damianoporta,

    Sorry for the inconvenience caused to you.

    This is fixed and in the QA phase. We will release the fix in one or two weeks.

    Have a nice day!

    Thank you, really appreciated @mohsinbsf

Viewing 14 replies - 1 through 14 (of 14 total)
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