Specific Product Pricing not working as expected

  • Hi all, our shop is using a flat rate for all our products of $10. We added a bulky item which is more to post. We added a Shipping Class ‘Bulky’, I then opened our Flat Rate shipping and selected 30 for the Bulky shipping.

    What it has done now though is add both shipping costs on, so if a user orders this bulky item it charges them $40? How can I make it charge them only $30 if they order this product? If they ordered another product and this product then yes I would expect it to be $10 for standard plus the $30 for this bulky item.

Viewing 6 replies - 1 through 6 (of 6 total)
  • AJ a11n

    (@amandasjackson)

    Hi @toms2018

    If you want the Bulky item to ship for $30, you would set the rate for that class to be $20 as it is added to the $10 flat rate.

    Hope this helps!

    Thread Starter toms2018

    (@toms2018)

    Thanks! But if someone ordered a shirt and a bulky item their total shipping would be $30, it actually should be $40 as we want them charged $10 for the shirt and $30 for the bulky item on the same transaction, any ideas?

    AJ a11n

    (@amandasjackson)

    Hi @toms2018

    You can use the Calculation type Per Class to charge shipping for each shipping class, option under Shipping Class Cost.

    Thread Starter toms2018

    (@toms2018)

    Hi Amanda, can you elaborate more on this? What do I need to change from what I currently have setup?

    AJ a11n

    (@amandasjackson)

    Hi @toms2018

    Looking over the requirements and testing on my own site, here are the settings that you would need to charge $10 for the t-shirt and then have the bulky class charge $30, for a total of $40


    Link to image: https://d.pr/i/fg3L12

    In my cart the the hoodie is the bulky item


    Link to image: https://d.pr/i/qBOat6

    Thread Starter toms2018

    (@toms2018)

    Thanks, Amanda! That’s actually what I have… sorry, I should have been clearer and perhaps I need to achieve this another way. Scenarios as follows:

    1) T-Shirt (only) in Cart, postage should = $10
    2) Bulky Item (only) in Cart, postage should = $30
    3) T-Shirt + Bulky Item, postage should = $40

    Scenario 1 works and always has. Scenario 3 works because it adds the $10 for the shirt + $30 for the Bulky item.

    Scenario 2 is the issue if a user just adds a Bulky item it still charges them $40… do I need to add a calculation on the Bulky item to remove the original $10?

Viewing 6 replies - 1 through 6 (of 6 total)
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