Special scheduling not working. Haven't heard from you for days

@rbamm,

Thank you for your post.

That’s strange, we’ve replied to all our tickets. Did you open a new ticket?

Unfortunately, Special Scheduling is a feature that comes with the premium versions and due the WordPress policy we can’t talk about it on this forum.

Please, kindly open a ticket here https://bookingultrapro.com/contact.php

We look forward to hearing from you.

Cheers

Okay, I haven’t recieved anything to my mail since I opened the ticket. Can’t you just answer me again directly to my mail? Feels unsure to open a new ticket since I might not get your answers. My mail adress is [email protected] or [email protected]

I have also been trying to contact support for over a week and have received no response…

I have also been trying to contact support for over a week and have received no response…

@superbonbonstylist,

Thank you for your post here on WordPress forums. I’ve spend some minutes trying to find out what emails were not replied and I just saw 2 emails that were received about 26 hours ago.

By checking your nickname I think one of those emails is yours.

Also, i looks like we were in touch about 20 days ago about and issue with your hosting provider, then we didn’t received any reply from you until few days ago. You’ve got back to us about 15 days after our first emails, usually, if we don’t receive a reply within 5 days the ticket is automatically closed. That might be the explanation of why you didn’t received a reply.

I’m trying to find your other emails. We will get back to you ASAP via email.

Thanks

Hi!

I opened a new ticket a couple of days ago. Still haven’t heard from you. I take it you’ve received my ticket? In case you have, could you update me of any progress you’ve made to my issue. Is it being resolved? Obviously I’m not getting your answers by mail.

@rbamm,

It’s hard to offer support on both sides, WP forums and via email.

We’ve replied to all questions we’ve received between Friday and Saturday.

If you haven’t received a reply we’re very sorry, perhaps, you could include the URL of this topic so we can identify your issue.

Again, we understand that you need help, It’s just we can’t talk about the same issues on two places.

Thanks for your understanding and cooperation.

You can rest assured, if you used the contact form we have on the website you will get a reply for sure within 24-48 business hours. In average it takes only 24 hours or even within the same day.

Cheers

Hi how’s it going with the tweaks? A week ago I got a mail from you saying that you were working on an update. So a couple a days ago I downloaded the update you were talking about but it still doesn’t work. I replied to you through mail but haven’t heard from you since.. Can you please send me a mail or something. Send it again if you’ve already sent it, cuz I haven’t received anything.

@rbamm,

Thanks for your post.

I’m sorry if it has taking longer than you expected.

I remember one of the guy contacted you via email. I will send him a reminder, you can rest assured that if there is an issue with that it will be fixed immediately, if there is a tweak we have to implement for your theme, you don;t have to worry about, it will be implemented as well ??

You should hear from the supporter guy very soon.

Cheers

@rbamm,

Hey there, I’m just following up on your issue. The new version should include a fix for your theme. Did you get the email we’ve sent you yesterday.

Please let us know when you’ve got a minute.

Cheers

Yes, so far it has worked! Gonna keep an eye on it for a while though and test it more carefully, but so far so good! Thx!

@rbamm,

Thank you very much for the update.

Cheers

BTW if you could reply back to our email so we mark your issue as closed that would be great.

Cheers