• Resolved geekayhu

    (@geekayhu)


    Hi there,

    Since you guys helped me a lot so far, I hope you can figure out the following issue.

    Some “special” characters (like o, u with an accent -> ?, ?) in Hungarian are not rendered in the frontend. As you can see in the attached screenshots (https://ibb.co/cbqFvxs), the title of the service has a special character (?) and I could use its HTML code to replace it (it works only in the title field), and it works in the frontend (but ? or ? cannot be used as a simple character, but its codes only).

    However, characters with accents (like ?, ?) instantly change to “?” in the description field. I can’t use HTML codes of these characters either in the visual or in the TXT window of the description field of the services.

    Any idea, how to solve this? The problem is, in Hungarian, we use characters with accents regularly, and replacing, for example, ? to “ő” every single time is kinda nonsense ??

    Since the site is in maintenance mode, you can only check the site if I grant access (if needed).

    Thank you for your kind help, in advance!
    Kind regards, Gabe

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hi Gabe,

    I’ll be happy to help.

    Please, open your WordPress database structure using phpMyAdmin and let me know which encoding is set for table wbk_services.

    Thread Starter geekayhu

    (@geekayhu)

    Hi,

    thanks for your quick response. I think I might have found the culprit (https://ibb.co/PxP5BV3) (latin1_swedish_ci, currently.)

    • What collation should it be? (“something”_hungarian_ci)?
    • if I change that, do I have to check the “Change all column…” setting?

    Thank you very much
    Gabe

    • This reply was modified 1 year ago by geekayhu.
    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hi Gabe,

    Please, change the collation to utf_general_ci. After that try to save the service again.

    If the problem persists, please let me know.

    Thread Starter geekayhu

    (@geekayhu)

    Hi there,

    thanks for the advice, since there is no “simple” utf, I picked utf8mb4_general_ci and it works so far.

    Thanks again, have a great day!
    Kind regards
    Gabe

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Glad I could help:)

    Have a great day!

    Thread Starter geekayhu

    (@geekayhu)

    Hi there,

    I did not open another ticket because my current issue is almost the same but with the email messages (characters with accents not showing, it should be “? -> ?”: https://ibb.co/g31Hh1P).

    Can you please tell me which collation should I also change, because I tried the one with the wbk_email_tempalates (https://ibb.co/nPxzXXs) but it does not seem the one I should change(?) (I’m not sure).

    Thank you in advance,
    Kind regards, Gabe

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hi,

    It looks like your collation is correct and doesn’t require changes.

    Could you please copy / paste here the template you are using so I can try on my side?

    Thread Starter geekayhu

    (@geekayhu)

    Hi,

    Thanks for your quick response. This is the copy/paste message we’d use for booking modification in the email templates.

    ________________________________

    Kedves #customer_name,

    Id?pontfoglalásod a k?vetkez?re módosult:

    #service_name
    #appointment_day ? #appointment_time
    #total_amount

    Szeretettel várunk szalonunkban.
    Amennyiben biztosan nem tudsz megjelenni, az id?pont felszabadításához/t?rléséhez (min. 48h-val korábban), kérjük kattints az alábbi linkre:

    #cancel_link

    _________________________________

    the problem is with the Hungarian character “?” in this particular case (but any with ?, ?…) and it changes back to “?” as you can see. I made a quick screencast to show that after saving it changed back for me.

    The email sent about modification to the customer is just fine, only those characters are not OK.

    Thank you!
    Gabe

    Thread Starter geekayhu

    (@geekayhu)

    Hi guys,

    Do you have any follow-up about this issue? My client has just received a booking, and the character “?” is a “?” mark in the email (https://ibb.co/bQyPF9b)

    Is there, maybe, some other places in the database that I should change the encoding?

    Thanks!
    Kind regards, Gabe

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hi,

    Sorry, for some reason we missed this topic.

    Could you please, open hosting panel – phpMyAdmin – Structure and let me know encoding of the table ‘wbk_email_templates’?

    Thread Starter geekayhu

    (@geekayhu)

    Hi there,

    It’s ok… ?? this topic was long ??

    Anyway, the encoding is “utf8mb4_general_ci” (https://ibb.co/4WFvgvh)

    Regards, Gabe

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Could you please check in the content (rows) of the ‘wbk_email_templates’ table if template is stored with correct characters or not?

    Thread Starter geekayhu

    (@geekayhu)

    2 things:

    • the last email I shared came from a client, that error is in the text that the client wrote, not part of the template (it’s coming from the booking form message field);
    • as for the template: I cannot save the text in the row (content), I changed the “?” to “?”, and set save/go in the phpmyadmin, but it changed back to “?” (or maybe I’m a bit tired to think :))
    • screencast: https://youtu.be/d9mnYVdUPcA

    So, both the template, and the booking form message field (if a client leaves a message while booking) have errors with special characters (in this case “?” / “?”)

    Gabe

    Plugin Author Webba Appointment Booking

    (@webba-agency)

    Hi Gabe,

    Could you please clarify which encoding is set for other tables in your WP database? For example for wp_posts table?

    Thread Starter geekayhu

    (@geekayhu)

    Hi,

    Checking the posts and some other tables, it’s: utf8mb4_unicode_520_ci (https://ibb.co/2qpGnRn)

    (and previously I tried to set this (…520_ci) to the wbk_templates, but it does not help, either)

    Gabe

Viewing 15 replies - 1 through 15 (of 17 total)
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