Spam WhatsApp messages

  • Resolved cuantrix

    (@cuantrix)


    3 months, 2 weeks ago

    Hi. We have a Google Ads campaign with maximum performance that targets a website within which there are links that lead to WhatsApp to send a message with the Joinchat plugin for WordPress to the WhatsApp Business of the company that owns the website.

    It often happens that when we launch the Google Ads campaign, rather strange messages start to arrive on the company’s WhatsApp Business, sometimes with inaudible audio, other times with texts that don’t make sense and other times they have even attached images.

    Sometimes we have written to ask what the reason for their message was, and they have answered that it was an error or that they had not sent that message.

    The question is, is it possible that through some technique a WhatsApp message arrives appearing to be sent from a WhatsApp from a phone number but not actually having been sent by that phone number? And why does this happen when we launch Google Ads campaigns? Could there be an increase in fake traffic when launching the campaign? What I don’t understand is how messages supposedly come from a phone number that later says it didn’t send that message.

    Is there any help you can provide on this to know how to prevent or solve this so that it doesn’t happen again?

    Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor davidlillo

    (@davidlillo)

    We have been suffering from this for years, whenever the traffic increases the access to the WhatsApp channel fills up with “bounced” users. We recommend you to use a Chat Funnel to qualify the leads, and only let the really valuable ones into the WhatsApp channel. You can do it as we do, here you can buy ChatFunnels https://join.chat/en/premium/chatfunnel/

    Thread Starter cuantrix

    (@cuantrix)

    Thanks for your reply @davidlillo . What do you mean by “the access to the WhatsApp channel fills up with “bounced” users”? Are these bots using random phone numbers to send WhatsApp messages?

    It’s a bit disturbing to me how WhatsApp messages can be sent from a phone number without the owner supposedly being aware. Is it bots? Or is it really human error that these erroneous WhatsApp messages that come in when traffic increases due to advertising campaigns?

    • This reply was modified 1 month, 3 weeks ago by cuantrix.
    Plugin Contributor davidlillo

    (@davidlillo)

    By “bounces” we mean real users who come to your website from searches, campaigns, etc. and are not really valuable leads for your brand. This usually happens with part of the traffic of any website that receives enough visits. The problem with these visits is that they click on the floating button and write by WhatsApp, in most cases they think they are contacting another website, another service or another person. In any case they are not bots that usurp the phone of another person, this in WhaytsApp does not happen at the moment.

Viewing 3 replies - 1 through 3 (of 3 total)
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