Spam Protection too Aggressive

  • Resolved pkd

    (@peter-king-design)


    1 year, 6 months ago

    Our Signup page is receiving a lot of Forbidden errors upon completion. I’ve added “sign-up” as an excluded page, but it still scans and denies legit customers.

    Also, some customers and reps are being completely blocked from the site. We’ve used Cleantalk for several years with no issues until this past month.

    • This topic was modified 1 year, 6 months ago by pkd.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you try to set?the ‘Set?Cookies’ option to ‘Store data in the website database (alternative?mechanism)’?here:

    WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings

    Did it help?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

    Hello

    The validation of newsletter form doesn’t work anymore after the test captcha. It’s not the first time that happens i don’t understand why. Please could you help me
    Thanks

    Corinne

    Plugin Support SergeM

    (@serge00)

    I see that the issue is about filtration, that means that we have to discuss the CleanTalk service.

    As per the WordPress catalog rules, WordPess.org Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

Viewing 4 replies - 1 through 4 (of 4 total)
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