spam orders – disputed as fraudulent

  • Resolved yurone

    (@yurone)


    3 years, 2 months ago

    hi
    i have latest wp and woocomerce
    i have a donation page with 1-10 euros donations..

    since 5 days i started to receive increased amount of orders (10-50 x of usual).
    90% are failed orders
    but 10% are billed !

    when i analyze them it looks very suspicious !

    all orders arrive via STRIPE gateway, and i already have 2 mails from STIPE
    “BANKNAME has initiated a €3 dispute as fraudulent”

    `A €3 payment for ____.org is being disputed as fraudulent by BANKNAME.

    You may be able recover your funds if you can show the bank that fraud did not occur. Stripe can help you respond from your dashboard.

    First time seeing a disputed payment? A payment is disputed when a cardholder contacts their bank to question a charge. In this case, the cardholder doesn’t recognize the charge and reported it as fraudulent. The bank decided to return the payment to them, so this amount and a €15 dispute fee will be deducted from your account.`

    for now i have 2 mails like this, but if all of the orders will be disputed and if i will be billed €15 per order my non-profit bussiness will be RUINED !!!

    any ideas what to do ?
    Any idea why this happen and who receive benefit from this ?

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