Spam messages

  • Resolved annahyper3

    (@annahyper3)


    1 year, 8 months ago

    Hello,

    I use the chat and I get too many spam messages. Is there a way to block them or add a captcha or some other verification method to secure that is not a bot?

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  • Plugin Support kamiltidio

    (@kamiltidio)

    Hi there!

    My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry ??

    I regret to inform you that creating a CAPTCHA system is not currently possible. However, you can now use the Three Dot Menu in conversations to ban users who violate your guidelines.

    Alternatively, you may consider enabling a pre-chat survey feature that requires users to provide some additional information before initiating a chat. This helpful feature can assist in filtering out unwanted messages, ensuring a smoother and more productive conversation. Here’s more about it https://help.tidio.com/hc/en-us/articles/5399003714204-Start-Collecting-the-Leads#collect-data-with-prechat-survey

    If you need any further assistance with it – feel free to contact us at [email protected]

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