[NSFW] Spam Mail via Post SMTP

  • Resolved sensorskins

    (@sensorskins)


    4 years, 2 months ago

    Hello all,

    we′ve done all settings at the plugin Post SMTP but our Email always ends up in the spam folder. We′ve tried different settings but couldn′t fix the problem.

    Could someone please help us?

    Thank you ??

    Informations below:

    Mailer: postsmtp
    HostName: sensorskins.de
    cURL Version: 7.68.0
    OpenSSL Version: OpenSSL/1.1.1f
    OS: Linux s1103 4.19.44-gentoo-mw1 #1 SMP Tue May 21 14:18:35 CEST 2019 x86_64
    PHP: Linux 7.4.13 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 5.4.2 de_DE UTF-8
    WordPress Theme: Shopkeeper
    WordPress Plugins: Akismet Anti-Spam, Broken Link Checker, CMS Tree Page View, Code Snippets, Complianz | GDPR/CCPA Cookie Consent, Envato Market, Footer Mega Grid Columns, HookMeUp – Additional Content for WooCommerce, WPBakery Page Builder, Kadence WooCommerce Email Designer, Loco Translate, My Custom Functions, Post SMTP, Product CSV Import Export (BASIC), Remove IP, Shopkeeper Extender, Shopkeeper Portfolio Addon, Simple Page Ordering, Checkout Field Editor for WooCommerce, Germanized for WooCommerce, WooCommerce, Yoast SEO, WP Downgrade | Specific Core Version, WP Maintenance Mode, Smush, WPForms Lite
    WordPress wp_mail Owner: /html/wordpress/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart, WC_GZD_Email_Customer_Paid_For_Order->handle_multipart, WC_GZD_Email_Customer_New_Account_Activation->handle_multipart, WC_GZD_Email_Customer_Revocation->handle_multipart, WC_GZD_Email_Customer_Processing_Order->handle_multipart, WC_GZD_Email_Customer_On_Hold_Order->handle_multipart, WC_GZD_Email_Customer_SEPA_Direct_Debit_Mandate->handle_multipart, WC_TS_Email_Customer_Trusted_Shops->handle_multipart, WC_GZD_Email_Customer_Shipment->handle_multipart, WC_GZD_Email_Customer_Return_Shipment->handle_multipart, WC_GZD_Email_Customer_Return_Shipment_Delivered->handle_multipart, WC_GZD_Email_Customer_Guest_Return_Shipment_Request->handle_multipart, WC_GZD_Email_New_Return_Shipment_Request->handle_multipart, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.16
    Postman Sender Domain (Envelope|Message): sensorskins.de | sensorskins.de
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtp:tls:plain://mail.agenturserver.de:587)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 76 | 2

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @sensorskins,

    Your SPF looks valid, which is good. Have you tried sending mail to recipients on various different mail providers to rule out one specific provider being at fault (e.g. Gmail, Hotmail, etc)?

    Kind Regards,
    Tim

    Thread Starter sensorskins

    (@sensorskins)

    Hey Tim,

    thanks for your answer. We tried several providers (gmail, web, gmx). The mails all ended up in spam folders. :/

    Kind Regards,
    Bettina

    Hi Bettina,

    Can you try using mail-tester.com to see whether it gives you any indication on the problem? I strongly suspect it is not plugin related, but we’ll see what we can do to help.

    Click here to access the Mail Tester website service.

    Kind Regards,
    Tim

    Thread Starter sensorskins

    (@sensorskins)

    Hey Tim,

    thanks for your help. I already did the Mail Test:
    https://www.mail-tester.com/test-ilq6df7g5

    Kind Regards,
    Bettina

    Hi Bettina,

    9/10 – not bad! The only thing that really would improve your score, as mail-tester.com says is signing your messages with DKIM.

    Adding DKIM is something that you need to do on the SMTP host, so perhaps get in contact with your hosting provider for that – they will be best placed to advise on that one.

    Otherwise, emails should be going direct to inbox. Have you tried sending to a new email address since you made the DNS/SPF changes? Sometimes email providers will continue to mark senders as spam if they once had incorrect SPF. It can take some time for them to acknowledge and accept the new SPF records.

    Does that make sense?

    Kind Regards,
    Tim

    Hi @sensorskins,

    We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

    Kind Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)
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