Spam getting through

  • Resolved fairylikes

    (@fairylikes)


    7 years, 5 months ago

    Since yesterday a lot of spam comments get through instead of beeing filtert. I have no idea what to change in order to stop the comments from getting through.

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Sorry for the inconveniences.

    I have tested your website and I was blocked every time. The protection is working.

    Please, mark records in your Anti-Spam Log if our service made wrong decision:
    Your Anti-Spam Log [ https://cleantalk.org/my/show_requests?int=week ] —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.

    For each mark you get 1 bonus day to your subscription and we update our database and get feedback for analysis.

    Additionally, please, copy-paste your question about CleanTalk service here:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 1 replies (of 1 total)
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