Sound plays on page load

  • The sound plays when the chat bubble loads on the page. I have turned off all sounds in the settings, but it still plays on every page load. It plays for all users regardless of user level, or logged in status, and on every page the visit.

    Any help getting the sound to only play when a chat is initiated would be greatly appreciated.

    Again, I have turned off all sounds in the settings.

    “Play a sound when there is a new visitor:” is unchecked.
    “Play a sound on new message:” is also currently unchecked.

    The sound being played on every page load is the one configured for:
    “Incoming message tone” in the Chat Box section of the settings.

    Thanks for your help.

    The page I need help with: [log in to see the link]

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  • Thread Starter sabian66

    (@sabian66)

    P.S. It has been annoying customers :-/

    Thread Starter sabian66

    (@sabian66)

    After a bit more troubleshooting, I discovered it plays the sound on every page load when there are no chat agents online. So, the issue appears to be happening when the bubble loads in the offline message state.

    Thanks

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