SOS! None of my theme structure/formatting is showing up

  • Hi,

    I am very new to this. I spent a lot of time building a website with the Elfie theme, and now suddenly everything is gone. When I try to visit my site, all that loads is text. All of the structure/images/formatting is gone. No blocks, no nothing. Just text. What happened and how do I restore all of my work?

    When I go into Gutenberg to edit individual pages, they look semi-correct in the editor. But then on the published page it is all a jumble. When I go to the theme customizer, it again looks like a complete jumble.

    I tried contacting GoDaddy support but they said it was not a server/hosting issue. I’m not sure how to proceed.

    SOS!
    The website I am trying to restore is lydiaoreillyfloraldesign.com

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Marius L. J.

    (@clorith)

    Hiya @lydiafloral,

    I had a quick look, and you are right there’s something odd there, and I do believe it may be hosting related.

    A quick look shows me that assets that WordPress needs to properly display content is returning a HTTP status code of 502 (this is all server-y stuff, sorry!), which tells me there’s something going wrong with a server somewhere.

    You should respond back and let them know that your site is failing to load assets, giving a HTTP 502 error, and the following are example files giving that message:

    • https://secureservercdn.net/50.62.198.97/c4x.3ac.myftpupload.com/wp-includes/js/masonry.min.js?ver=4.2.2&time=1597334505
    • https://secureservercdn.net/50.62.198.97/c4x.3ac.myftpupload.com/wp-content/uploads/2020/08/Who-I-Serve-600x162.png
    • https://secureservercdn.net/50.62.198.97/c4x.3ac.myftpupload.com/wp-content/plugins/coblocks/dist/js/vendors/slick.js?ver=2.2.1&time=1597334505

    There were other files, but I grabbed a handful that you can provide as an example. This should spur them to take a more proper look at your site.

    Thread Starter lydiafloral

    (@lydiafloral)

    Thanks so much, Marius! I’ll show this to the GoDaddy folks and hopefully that will direct them to the problems. I am not a web developer so wasn’t even really sure what to tell them. Hopefully this will point them in the right direction and we can get the wonkiness cleared up.

    Side note: if I do switch themes, the site looks marginally acceptable (everything rearranged and out of order, of course, but at least the basic content shows up). When I switch back to Elfie, it again becomes a completely unreadable mess. Any idea why it’s doing that? Elfie was so beautiful when I first installed it, before all this happened. Is this part of the server issue, or something separate that I’m doing wrong on my end?

    Thanks!

    Theme Author elfwp

    (@elfwp)

    Hi there,

    It seems everything is in order now? Most likely it looks like you had an issue with your CDN.

    Thread Starter lydiafloral

    (@lydiafloral)

    I think it’s all fixed! Thanks so much for your help. I was panicking for a bit. I am certainly learning a lot through all of this!

Viewing 4 replies - 1 through 4 (of 4 total)
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