SOS DELETED LIVE SITE

  • Resolved gts97

    (@gtsitsis)


    1 month ago

    i added the credentials for the staging website, that has the live website, the define db name password etc, i wanted to delete the staging website but after that it deleted the lives website probavbly db, what can i do, now it redirects to install php page

    there is no file for restore in backup folder, what should i do?

    • This topic was modified 1 month ago by gts97.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor alaasalama

    (@alaasalama)

    Hi @gtsitsis
    Please contact us via this form, and include detailed screenshots showing the steps you’ve taken. We will help you further from there.

    Thanks,
    Alaa

    Thread Starter gts97

    (@gtsitsis)

    I am not having a pro version tho

    Plugin Author Rene Hermenau

    (@renehermi)

    Hello,

    the free version does not have any option to provide custom database credentials.

    What wp staging plugin did you install?

    Please send us your system info and contact us from the contact link above.

    Thank you.

    Thread Starter gts97

    (@gtsitsis)

    your plugin sir, wp staging pro

    Plugin Contributor alaasalama

    (@alaasalama)

    @gtsitsis that’s okay, please use the form. Deleting the staging site can’t affect the live site at all. We will need to investigate this issue in details.

    Thread Starter gts97

    (@gtsitsis)

    but the mysql database is 1kb sir from 380mb i triple check it

    Plugin Contributor alaasalama

    (@alaasalama)

    @gtsitsis What did you do? Did you edit the wp-config.php file of the live site and put the staging site’s database info there, trying to migrate the staging site to the live site? Then you deleted the staging site and that of course deleted the tables with the staging prefix you added in the wp-config.php file of the live site?

    If that’s the case, then we can’t help much here, please ask your hosting provider if they have a server backup for you.

    Plugin Author Rene Hermenau

    (@renehermi)

    your plugin sir, wp staging pro

    As a user of wp staging pro, please use the support form that we mentioned above.

Viewing 8 replies - 1 through 8 (of 8 total)
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