Sort order in ticket list is not working as expected

  • Resolved kastoberlin

    (@kastoberlin)


    6 years, 2 months ago

    When clicking on a column header in the ticket list, the list is sorted, which is userful, but as a side effect all tickets with an empty entry in this column suddenly disappear from the list. As an example, sorting by priority, tickets without a priority are missing completely. Sorting by company hides all tickets without a company entry.

    For me this is a bug, because sort order of a list should never affect the number of shown entries, it should only sort and nothing else. If implemented correctly, we would be able to use sort order to find and correct tickets without a priority or without a customer entry.

    Awesome support say they won’t fix this unexpected search behavior because no other customer was bothered by it so far. Is this true? Am I the only one that would want empty entries to stay in a list when ordered?

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