Sort of helpdesk plugin

Hello,

I’m not sure if this is the right place to ask for it, so sorry if it’s not the right place.

Now, I have been wondering if someone knows a plugin or something that might get me started on building a website where the admins can create a user and assign it to a team. Every user will get tickets assigned to him/her with different labels.

Basically the idea is to build a kind of helpdesk monitoring to see which persons request the most and be able to quickly find fixes which we did for other persons and can reuse again.

If someone has a better idea on how to accomplish this without a website or something that is also welcome.