SORT GALLERY button doesn’t load page

  • Resolved goldtime9

    (@goldtime9)


    5 years, 9 months ago

    Everytime I click the SORT GALLERY button while viewing my list of gallery images, it starts to load the SORTING page and then kicks me back to the list of gallery images page.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @goldtime9,

    Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the https://www.imagely.com/docs/requirements/ settings in place.

    With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress default theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

    Mihai

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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