“Sorry: you do not have permission to access this page.”|

Hello @johan_walter,

Thanks for reaching out, it sounds like you’re unable to view the order attribution report. Can you clarify a few points:

• Have you re-enabled “Analytics” and “Order Attribution” in WooCommerce > Settings > Advanced > Features?
• Were you ever able to view the report (or authorization screen)?
• Is the URL you’re trying to access one of /wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Forder-attribution… or /wp-admin/admin.php?page=wc-admin&path=/analytics/order-attribution?

Regards,
Justin

Hi @layoutd

1- Yes both are enabled “Analytics” and “Order Attribution”

2- Yes, I am able to view it. As I already explained opening the thread, message displayed after plugin installation, I was not able to view page under “Order attribution”, only this message.
I disabled “Analytics” and “Order Attribution” in WooCommerce > Settings > Advanced > Features
I saved and enabled again “Analytics” and “Order Attribution” and saved.
I have been able to set report and launch WooCommerce Analytics data synchronization
It is still on synchronizing, sometimes when I check status, message appear again but not all the time

3- Yes URL is /admin.php?page=wc-admin&path=%2Fanalytics%2Forder-attribution

Thank you for those clarifications, we are trying to reproduce the issue. When you are able to view the loading screen, what does it look like? Hourglass image or spinner?

Regards

Hi @layoutd

It is hour glass
SCREENSHOT https://ibb.co/cX8rvBgR
Issue has to do with message in console, When page displays well, I have only 2 messages left
store “core/interface” is already registered.

select control in @wordpress/data-controls is deprecated since version 5.7. Please use built-in resolveSelect control in @wordpress/data instead.

Synchronization is also very slow
We have started at 13:06, it is 15:09 and it is only around 25% for 14764 orders)
SCREENSHOT https://ibb.co/fdQC9brs

Hi @johan_walter,

We’re investigating to see if we can reproduce or identify the cause of the intermittent issue. Once syncing completes, if you continue to see the error, please write again. In the meantime, would you be able to tell us versions of WordPress, WooCommerce, WooCommerce Analytics and PHP? Do you have the Jetpack plugin installed or connected?

I’ve also made a note of the long sync time, as it’s an area that we’ve already identified for improvement.

Regards

Hi

Website is completely up to date
WordPress 6.7.1
WooCommerce 9.6.0
WooCommerce Analytics 0.9.6
PHP 8.3.16

I thought this plugin was a simple, light plugin as add-on of Statistics that works out-of-the box just reading datas.
Can you please give more information about how Order Attribution works.
Does it create table in database and store datas ?
I don’t understand the synchronization just to create a report form datas already in database

Hi @johan_walter,

You can find Order Attribution tracking information here: https://woocommerce.com/document/order-attribution-tracking/

And information about Order Attribution reports here: https://woocommerce.com/document/woocommerce-analytics/order-attribution-report/#the-order-attribution-reports

Regards

Hey @johan_walter,

We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. If you need further assistance, just respond back here at your convenience.