Sorry, you are not allowed to access this page.

  • Hello,
    I’m relatively new to WP. I’m locked out of the admin panel. When I attempt to log in I get “Sorry, you are not allowed to access this page.”

    I’ve tried manually deactivating all my plugins (no luck) and manually switching back to default theme (no luck). Also tried deleting cookies and different browsers.

    I’m not 100% sure which version of WP I’m running as I can’t check, but I think it’s the latest.

    I logged in successfully this morning. I’ve been having issues with a plugin called Fooevents for Woocommerce. I tried to publish a ticket (it’s a plugin that creates tickets) that I had created and when I press “publish” it took me to my home page. I hit back on the browser (chrome) and it took me to the “Sorry, you are not allowed to access this page.” I haven’t been able to log back in since…

    Any suggestions?

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  • Moderator t-p

    (@t-p)

    Try:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

Viewing 1 replies (of 1 total)
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