Sorry, you are not allowed to access this page

  • Resolved abinakhoul

    (@abinakhoul)


    2 years ago

    Hello,

    It has been months we are using this plugin. After the upgrade yesterday from 2.2.3 to 2.2.7 we got this error : “Sorry, you are not allowed to access this page” when clicking on export or import from plugin page. The shortcut of the plugin has also disappeared from the WordPress menu. We tried to roll back to 2.2.3 but this error persists. We deactivated/deleted and re-installed the plugin, same error.

    Please advise
    Thanks and regards

    • This topic was modified 2 years ago by abinakhoul.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @abinakhoul,

    Thanks for reaching out to us.

    Would you kindly try deleting our plugin from your website, installing it again, and then check it?

    Thread Starter abinakhoul

    (@abinakhoul)

    Hello,

    We deleted the plug-in folder and we deleted the 2 folders webtoffee_import and webtoffee_export created under uploads directory and re-installed the plug-in, still same error.?

    Why it is not added to the menu of the WordPress dashboard after installation? Can you please give usthe full path of the export or import page to check access permissions?

    Thanks and regards

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @abinakhoul,

    As mentioned in the support ticket, it seems like the issue is occurring due to a theme issue. Please try switching the active theme on your site and check if that resolves the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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