Sorry, we are unable to process your payment at this time. Please retry later.

Hello tonyart,

Thank you for reaching out to WooCommerce support.

I understand that you’re encountering an error at checkout in test mode with the message, “Sorry, we are unable to process your payment at this time. Please retry later.” and the WooCommerce log is indicating an issue with currency for India’s recurring payment mandates, despite your store being based in Romania and using the Romanian leu.

It’s certainly peculiar that this error is occurring for a store not based in India and not using one of the listed currencies.

To provide accurate assistance and resolve this issue promptly, I’ll need to take a closer look at your site’s configuration. Could you please send me a copy of your site’s System Status Report?

You can obtain it by following these steps:
1. Go to your WordPress dashboard
2. Navigate to WooCommerce > Status.
3. Click on the ‘Get system report’ button.
4. Then click ‘Copy for support’.
5. Paste this information into a new Gist at?https://gist.github.com.

Once you have created the Gist, please paste the Gist link here in your reply.

Once I have this information, I’ll be better positioned to help you troubleshoot this error and find an appropriate solution so you can proceed with testing payments in your preferred currency.

Looking forward to your response. ??

At woocommerce > status, there are 4 tabs, System status, Tools, Logs and Scheduled Actions, in these tabs there is no ‘Get system report’ button

Hi there @tonyart,

The system Status report should be available under the first tab ‘System Status’ like in the screenshot attached here: https://snipboard.io/kYr7oD.jpg

• This reply was modified 9 months, 4 weeks ago by ckadenge (woo-hc).

Somehow the button was hidden by code but I managed to display it, I copied the report here https://gist.github.com/artdesignstudio/9b084c2ed7e0a37bb55aaec1e92aaa08

• This reply was modified 9 months, 4 weeks ago by tonyart.

Hi @tonyart,

Could you run a conflict test to help you identify the cause of the issue? Especially check by disabling the Country Based Payments for WooCommerce plugin. More info: https://woo.com/document/how-to-test-for-conflicts/

Additionally, please can you share a copy of the following:

• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Let us know how that goes. Looking forward to helping you.

So I disabled all plugins except Woocommerce, Woo Subscriptions, WooCommerce All Products For Subscriptions, WooCommerce Stripe Gateway, and activated the default Twenty TwentyFour theme, but the error still shows the same, so I think its an issue with the WooCommerce Stripe Gatewayplugin

this is the last log for woocommerce-gateway-stripe-2024-01-28-19cd24097b20b53a650e2266ea633b09.log after I disabled all plugins and activated the default theme, still says about indian currency

https://paste.mozilla.org/QpgSiq0e

and the last fatal error log, which I don’t think it helps since the process payment error still occurs after disabling plugins and switched to another theme

https://paste.mozilla.org/gZy96SAS

• This reply was modified 9 months, 4 weeks ago by tonyart.
• This reply was modified 9 months, 4 weeks ago by tonyart.

Hi @tonyart,

Could you kindly resend the log again? It seems that we can’t access it anymore. Also, ensure that you set a longer expiration duration this time.

I also noticed you are using an outdated version of Woo Subscriptions, WooCommerce All Products For Subscriptions, and other premium plugins. Could you please update all those plugins to the latest version and see whether the issue gets resolved?

If the issue continues, please open a ticket from Woo.com > My profile > Support. Make sure to include a link to this thread, so we know what has been done already.

Rest assured, I used the same plugin and theme on my testing site and couldn’t replicate your issue.

Looking forward to hearing from you!

I installed a fresh new wordpress only with 4 plugins and a default theme, Woo All Products For Subscriptions, Woo Subscriptions, WooCommerce and WooCommerce Stripe Gateway. So your plugin its working fine if I purchase a product without subscription, on subscription I get the error

Hi there @tonyart ??

Thank you for reaching back, clarifying things further. It sounds like simple products go through Checkout just fine. The same is not true for subscription products, though.

In order to isolate this further, kindly test with only the following 3 plugins active, and see if the issue persists with subscription products, or otherwise:

• WooCommerce
• Woo Subscriptions
• WooCommerce Stripe Payment Gateway

Additionally, to get an idea of how the fresh site is configured, could you please share a copy of its System Status?

Looking forward to hearing from you!

Its the same error if I deactivate the Woo All Products For Subscriptions

` WordPress Environment

WordPress address (URL): https://dev4.farmaciadedetergent.ro
Site address (URL): https://dev4.farmaciadedetergent.ro
WC Version: 8.5.2
REST API Version: ? 8.5.2
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 1 Go
WP Debug Mode: –
WP Cron: ?
Language: ro_RO
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 512 Mo
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.16-MariaDB
Max Upload Size: 512 Mo
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.5.2
WC Database Prefix: wp_
Dimensiune total? baz? de date: 5.17MB
Dimensiune date baz? de date: 3.47MB
Dimensiune index baz? de date: 1.70MB
wp_woocommerce_sessions: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_woocommerce_api_keys: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB
wp_woocommerce_order_items: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_woocommerce_order_itemmeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_woocommerce_tax_rates: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB
wp_woocommerce_tax_rate_locations: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_woocommerce_shipping_zones: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB
wp_woocommerce_payment_tokens: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_woocommerce_log: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_actionscheduler_actions: Date: 0.02 MO + Index: 0.11 MO + Motor InnoDB
wp_actionscheduler_claims: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_actionscheduler_groups: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_actionscheduler_logs: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_commentmeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_comments: Date: 0.02 MO + Index: 0.09 MO + Motor InnoDB
wp_links: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_options: Date: 2.38 MO + Index: 0.06 MO + Motor InnoDB
wp_postmeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_posts: Date: 0.06 MO + Index: 0.06 MO + Motor InnoDB
wp_termmeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_terms: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_term_relationships: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_term_taxonomy: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_usermeta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_users: Date: 0.02 MO + Index: 0.05 MO + Motor InnoDB
wp_wc_admin_notes: Date: 0.06 MO + Index: 0.00 MO + Motor InnoDB
wp_wc_admin_note_actions: Date: 0.05 MO + Index: 0.02 MO + Motor InnoDB
wp_wc_category_lookup: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB
wp_wc_customer_lookup: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_download_log: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_orders: Date: 0.02 MO + Index: 0.11 MO + Motor InnoDB
wp_wc_orders_meta: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_order_addresses: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB
wp_wc_order_coupon_lookup: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_order_operational_data: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_order_product_lookup: Date: 0.02 MO + Index: 0.06 MO + Motor InnoDB
wp_wc_order_stats: Date: 0.02 MO + Index: 0.05 MO + Motor InnoDB
wp_wc_order_tax_lookup: Date: 0.02 MO + Index: 0.03 MO + Motor InnoDB
wp_wc_product_attributes_lookup: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_wc_product_download_directories: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_wc_product_meta_lookup: Date: 0.02 MO + Index: 0.09 MO + Motor InnoDB
wp_wc_rate_limits: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_wc_reserved_stock: Date: 0.02 MO + Index: 0.00 MO + Motor InnoDB
wp_wc_tax_rate_classes: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB
wp_wc_webhooks: Date: 0.02 MO + Index: 0.02 MO + Motor InnoDB Post Type Counts

attachment: 1
page: 7
post: 2
product: 1
shop_order_placehold: 7
wp_navigation: 1
wp_template: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (3)

WooCommerce Stripe Gateway: de WooCommerce – 7.9.1
Woo Subscriptions: de WooCommerce – 5.9.1
WooCommerce: de Automattic – 8.5.2 Inactive Plugins (1)

Woo All Products For Subscriptions: de Woo – 4.1.5 Settings

API Enabled: –
Force SSL: –
Currency: RON (lei)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Baz? magazin: #9 - /index.php/magazin/
Co?: #10 - /index.php/cos/
Finalizare: #11 - /index.php/finalizare/
Contul meu: #12 - /index.php/contul-meu/
Termeni ?i condi?ii: ? Pagin? nesetat? Theme

Name: Twenty Twenty-Four
Version: 1.0
Author URL: https://www.remarpro.com
Child Theme: ? – Dac? modifici WooCommerce ?ntr-o tem? p?rinte pe care nu ai construit-o personal recomand?m folosirea unei teme copil. Vezi: Cum creezi o tem? copil
WooCommerce Support: ? Nedeclarat? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://dev4.farmaciadedetergent.ro
Subscriptions-core Library Version: 6.7.1
Subscription Statuses: wc-on-hold: 3
WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure Store Setup

Country / State: Romania — Cluj Subscriptions by Payment Gateway

Stripe: wc-on-hold: 3 Payment Gateway Support

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-01 13:21:20 +00:00
Options: ?
Notes: 65
Onboarding: - Action Scheduler

Finalizeaz?: 23
Oldest: 2024-01-31 13:22:32 +0000
Newest: 2024-01-31 16:20:20 +0000

E?uat?: 2
Oldest: 2024-01-31 13:22:51 +0000
Newest: 2024-01-31 15:08:02 +0000

?n a?teptare: 5
Oldest: 2024-01-31 16:24:17 +0000
Newest: 2024-02-01 13:22:32 +0000 Status report information

Generated at: 2024-01-31 16:20:28 +00:00
`

Hi @tonyart,

Seems like we’ll need to have a closer look. Could you please open a ticket about this from Woo.com > My profile > Support?

Make sure to include a link to this thread, so we know what has been done already.

Thanks!

I don’t know if its a good temporary fix, but I comment out the line 674 ? return $mandate_options; from the file?/includes/compat/trait-wc-stripe-subscriptions.php and it works, maybe it will help you with the fix, becasue the error its something related to some conditions of indian currency

• This reply was modified 9 months, 3 weeks ago by tonyart.

Hi @tonyart,

Your temporary fix by commenting out the line 674 return $mandate_options; from the file /includes/compat/trait-wc-stripe-subscriptions.php might be working for now, but we wouldn’t recommend it as a permanent solution.

Our development team is always working on updates and fixes, and your feedback is valuable in helping us improve. We will certainly consider this issue in our future updates.

In the meantime, we recommend keeping your WooCommerce and Stripe plugins up to date, as this may resolve your issue.

Meanwhile, I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Thanks!

Facing the same issue