Sorry, we are unable to process your payment at this time. Please retry later.

  • Resolved luisameglio

    (@luisameglio)


    3 years, 1 month ago

    Hello,

    I’m having an issue when retrying payment for customers using subscriptions after the payment failed because the card was declined, so we added the new card and I retry the renewal payment but we get a message: Sorry, we are unable to process your payment at this time. Please retry later. I check the log and this is what it shows.

    2021-10-07T15:51:53+00:00 DEBUG 
====Stripe Version: 5.6.2====
====Start Log====
Error: stdClass Object
(
    [error] => stdClass Object
        (
            [message] => The provided source has already been used to make another payment. You cannot reuse sources without attaching them to a Customer object first.
            [type] => invalid_request_error
        )

)
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We are unable to provide support for WooCommerce Subscription issues in the forum.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter luisameglio

    (@luisameglio)

    Hi Thanks the issue was resolve by the woocommerce support team.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Sorry, we are unable to process your payment at this time. Please retry later.’ is closed to new replies.