Sorry, we are unable to process your payment at this time. Please retry later.

  • Resolved mashiro365

    (@mashiro365)


    6 years, 7 months ago

    Hello.
    the check out process has not worked since last month.
    When customers fill the credit card info and click “Place order”,
    the error massage appears on the top of the page; it says ” Sorry, we are unable to process your payment at this time. Please retry later.”
    This error happened suddenly even though it worked normally until then.
    I wonder it might because I updated this plugin or not.

    I use;
    WooCommerce : version 3.3.5
    WooCommerce For Japan : version 1.2.19
    WooCommerce Stripe gateway : version 4.1.0
    WooCommerce Weight Based Shipping : version 5.2.0

    I use woocommerce all in Japananese.
    I’ll be happy to help this issue!

    • This topic was modified 6 years, 7 months ago by mashiro365.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Contributor royho

    (@royho)

    Have you tried deactivating all plugins except WooCommerce and Stripe and also change the theme to a WP default theme?

    Thread Starter mashiro365

    (@mashiro365)

    I tried deactivating all plugins except WooCommerce and WooCommerce Stripe gateway, but it still doesn’t work.

    I am using a child-theme of twenty-seventeen.
    Do you mean I need to use the default theme of twenty-seventeen?
    Sorry, but I don’t know the technical things so much.

    Plugin Contributor royho

    (@royho)

    If you want, turn all plugins off except WooCommerce and Stripe. Then turn on test mode. Let me know once you have done that I will take a look at your site.

    Thread Starter mashiro365

    (@mashiro365)

    I turned off all plugins except woocommerce and stripe and turned on test mode.
    Could you check my site?

    Plugin Contributor royho

    (@royho)

    You need to turn off your shipping as well to test. And it seems you still have some plugins enabled? Something with passwords?

    Thread Starter mashiro365

    (@mashiro365)

    Sorry, I put a wrong test key on stripe. I just put the correct one.
    I have deactivated “WooCommerce Weight Based Shipping” as well.
    Other plugins are all invalid now.
    Only WooCommerce and WooCommerce Stripe gateway are now activated.

    Plugin Contributor royho

    (@royho)

    I am unable to test because shipping is still enabled and with no shipping method selection seen here https://cld.wthms.co/a796eJ

    Thread Starter mashiro365

    (@mashiro365)

    I changed the setting of shipping method.
    Could you try again?

    • This reply was modified 6 years, 7 months ago by mashiro365.
    Plugin Contributor royho

    (@royho)

    Same thing. You could check yourself and see.

    Thread Starter mashiro365

    (@mashiro365)

    I tried again, but the shipping cost seems valid. It’s said 送料無料(=shipping cost free).
    Sorry for bothering you. It’s pleasured to check once again.
    If there is something else to do, pls let me know.

    Plugin Contributor royho

    (@royho)

    Its still not working for me. So you can test this yourself. If you’re in test mode, just go through the checkout and if it works then you know it is related to one of your plugins.

    Thread Starter mashiro365

    (@mashiro365)

    Could you try again with below shipping address?

    Country : Japan
    Street address : Nishi-Shinjuku 2-8-1
    Zip code : 1638001
    Prefecture : Tokyo
    City: Shinjuku-ku

    I tried with above address, but the same error occurs.
    It says “Sorry, we are unable to process your payment at this time. Please retry later.”

    Plugin Contributor royho

    (@royho)

    Its better if you follow the steps I asked. Turn all plugins off no exceptions. Then turn on only WooCommerce and Stripe. There should only be 2 plugins active. Then switch your theme to a WP default theme like TwentySeventeen. Turn shipping off completely. Then test your checkout again.

    Thread Starter mashiro365

    (@mashiro365)

    OK, I’ll try that, but how can I turn shipping off? I cannot find the setting.

    Plugin Contributor royho

    (@royho)

    https://cld.wthms.co/CblOa0

Viewing 15 replies - 1 through 15 (of 25 total)
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