“Sorry, trouble retrieving payment receipt.”

  • Resolved ianhanecki

    (@ianhanecki)


    3 years, 11 months ago

    Good day! I faced the same problem, but in my case these are links to download pdf books (
    The test payment (classified as free) is going well. If a book without a price also gives out links to download, but when you need to pay .. goes to billing> the payment is removed> returns back to the cart, then I see the same message “Sorry, trouble retrieving payment receipt.”
    The money has been withdrawn, links are duplicated to the mail .. but nothing happens on the site.
    I added the Fondy payment gateway, there was no suitable one in your list of payment systems.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    Hey @ianhanecki
    Could you run some tests with a default payment gateway in the plugin such as PayPal and see how it works with that ?
    It could be related to the payment gateway or perhaps caching on the website so you could also try reaching out to your hosting provider and ask if there is any caching on the server and if so add that page to the exclusion list.

    Regards

Viewing 1 replies (of 1 total)
  • The topic ‘“Sorry, trouble retrieving payment receipt.”’ is closed to new replies.