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Resolved f_vincent
(@f_vincent)

4 years ago

Hi, I am having an issue with Variable products. When I select a color and hit “Add to Cart” I get this message:
“Sorry, this product is unavailable. Please choose a different combination.” Tried many combinations of settings. but the issue persists. Any idea why this issue occurs with variable products?
I have the latest version of WordPress and Woocommerce.
Thanks for your help.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

(@laceyrod)

Automattic Happiness Engineer

Thanks for reaching out. Can you confirm that you have prices set for each variation? Would you mind sending a screenshot of one of your variable product/variation settings for us to take a look at?

You can use https://snipboard.io/ to send screenshots here. You’ll just drag and drop the image into the window, and it will generate a URL to paste into this thread.

Cheers!

Thread Starter

f_vincent

(@f_vincent)

4 years ago

Hi Laceyrod, Thank you so much for looking into this. I appreciate it.
Yes, I have prices set for each variation.
Here is the screenshot you requested https://snipboard.io/E937v0.jpg
Please let me know if you need anything else.
Thank you. Cheers!

laceyrod

(@laceyrod)

Automattic Happiness Engineer

4 years ago

Thanks for your reply.

Would you mind also sending a screenshot of the Inventory tab on the same product? Also, would you mind copying and pasting your System Status Report into this thread so that I can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Appreciate it!

Thread Starter

f_vincent

(@f_vincent)

4 years ago

Thank you for replying. Here is the screenshot https://snipboard.io/r6A7me.jpg
and the status report:


### WordPress Environment ###

WordPress address (URL): https://shop.csl.org
Site address (URL): https://shop.csl.org
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 600 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.72.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.6.49
Max Upload Size: 600 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wpwoost_
Total Database Size: 49.79MB
Database Data Size: 41.27MB
Database Index Size: 8.52MB
wpwoost_woocommerce_sessions: Data: 0.47MB + Index: 0.02MB + Engine MyISAM
wpwoost_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_downloadable_product_permissions: Data: 0.12MB + Index: 0.17MB + Engine MyISAM
wpwoost_woocommerce_order_items: Data: 0.14MB + Index: 0.08MB + Engine MyISAM
wpwoost_woocommerce_order_itemmeta: Data: 1.06MB + Index: 0.73MB + Engine MyISAM
wpwoost_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_actionscheduler_actions: Data: 0.52MB + Index: 0.19MB + Engine MyISAM
wpwoost_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_actionscheduler_logs: Data: 0.32MB + Index: 0.21MB + Engine MyISAM
wpwoost_akeeba_common: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_ak_params: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_ak_profiles: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpwoost_ak_stats: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpwoost_ak_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_comments: Data: 0.90MB + Index: 0.43MB + Engine MyISAM
wpwoost_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_fusion_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_fusion_form_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_fusion_form_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_fusion_form_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_hidemysiteSecure: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_options: Data: 9.85MB + Index: 0.42MB + Engine MyISAM
wpwoost_postmeta: Data: 4.58MB + Index: 2.43MB + Engine MyISAM
wpwoost_posts: Data: 5.18MB + Index: 0.32MB + Engine MyISAM
wpwoost_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_css: Data: 0.10MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_slides: Data: 0.66MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_static_slides: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
wpwoost_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_termmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpwoost_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpwoost_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wpwoost_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpwoost_usermeta: Data: 2.62MB + Index: 1.71MB + Engine MyISAM
wpwoost_users: Data: 0.14MB + Index: 0.14MB + Engine MyISAM
wpwoost_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpwoost_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wc_customer_lookup: Data: 0.12MB + Index: 0.12MB + Engine MyISAM
wpwoost_wc_download_log: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpwoost_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wc_order_product_lookup: Data: 0.14MB + Index: 0.14MB + Engine MyISAM
wpwoost_wc_order_stats: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wpwoost_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpwoost_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpwoost_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfconfig: Data: 2.03MB + Index: 0.02MB + Engine MyISAM
wpwoost_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wffilemods: Data: 2.22MB + Index: 0.43MB + Engine MyISAM
wpwoost_wfhits: Data: 0.13MB + Index: 0.03MB + Engine MyISAM
wpwoost_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpwoost_wfknownfilelist: Data: 1.65MB + Index: 0.18MB + Engine MyISAM
wpwoost_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpwoost_wflogins: Data: 0.36MB + Index: 0.07MB + Engine MyISAM
wpwoost_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpwoost_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpwoost_wfnotifications: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpwoost_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wfstatus: Data: 0.21MB + Index: 0.08MB + Engine MyISAM
wpwoost_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wpie_template: Data: 6.61MB + Index: 0.01MB + Engine MyISAM
wpwoost_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_yoast_indexable: Data: 0.46MB + Index: 0.17MB + Engine MyISAM
wpwoost_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpwoost_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpwoost_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpwoost_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 226
avada_portfolio: 4
fusion_element: 5
nav_menu_item: 5
oembed_cache: 5
page: 18
post: 5
postman_sent_mail: 1
product: 69
product_variation: 10
revision: 269
shop_coupon: 7
shop_order: 1428
slide: 14
was: 15

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Prime Mover: by Codexonics – 1.2.1
Akeeba Backup for WordPress: by Akeeba Ltd – 7.3.2
WooCommerce Authorize.net Premium: by Indatos Technologies – 12.912 – Installed version not tested with active version of WooCommerce 4.6.1
Classic Editor: by WordPress Contributors – 1.6
Duplicate Page: by mndpsingh287 – 4.3
Export Media Library: by Mass Edge Inc. – 3.0.1
Avada Builder: by ThemeFusion – 3.1.1
Avada Core: by ThemeFusion – 5.1.1
Jetpack by WordPress.com: by Automattic – 9.0.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.3 – Installed version not tested with active version of WooCommerce 4.6.1
Post Types Order: by Nsp Code – 1.9.5.2
Public Post Preview: by Dominik Schilling – 2.9.2
Really Simple SSL: by Really Simple Plugins – 3.3.5
Slider Revolution: by ThemePunch – 6.2.23
Woocommerce Shipping Packages: by OneTeamSoftware – 1.1.7 – Installed version not tested with active version of WooCommerce 4.6.1
Woo Import Export: by VJInfotech – 5.3.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Advanced Shipping Zones: by Jeroen Sormani – 1.1.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Shipping & Tax: by Automattic – 1.25.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Square: by WooCommerce – 2.2.4
WooCommerce Visibility: by codemine – 4.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
Wordfence Security: by Wordfence – 7.4.12
Yoast SEO: by Team Yoast – 15.2.1
WP Mail SMTP: by WPForms – 2.5.1
WP Maintenance Mode: by Designmodo – 2.2.4
WP Migrate DB: by Delicious Brains – 1.0.16

### Inactive Plugins (4) ###

Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1

Hide My Site: by Justin Saad – 2.1
WooCommerce Admin: by WooCommerce – 1.6.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.5 – Installed version not tested with active version of WooCommerce 4.6.1

### Must Use Plugins (3) ###

akeeba-backup-coreupdate.php: by  –
prime-mover-cli-plugin-manager.php: by  –
WP Migrate DB Compatibility: by Delicious Brains – 1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1207 - /shop/
Cart: #1208 - /cart/
Checkout: #1209 - /checkout/
My account: #1210 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.1.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 471
Oldest: 2020-10-26 03:15:00 -0600
Newest: 2020-11-02 12:57:55 -0700

Failed: 1
Oldest: 2020-06-02 08:23:12 -0600
Newest: 2020-06-02 08:23:12 -0600

This reply was modified 4 years ago by Yui. Reason: please use CODE button for proper formatting

Thread Starter

f_vincent

(@f_vincent)

4 years ago

Hi, My issue appears to be resolved. I fixed it by changing the settings of a product visibility plugin. Thank you so much for your help.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Sorry, this product is unavailable. Please choose a different combination.’ is closed to new replies.