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  • Resolved Ricardo

    (@maverickws)


    3 years, 4 months ago

    Hi,

    I’m having an issue with the Template Kit plugin, I recently created a new website only installed “Elementor” and “Elementor Pro” and “Template Kit” ready to install a template kit chosen from Envato Elements.

    When I go to Tools > Template Kit I get a message saying: “Sorry there was an error loading this data. Please try again.”

    When I select “Upload Template Kit (ZIP File)” it opens the window to select the .zip file, I select it and proceed to upload, get stuck on “Processing” and goes nowhere.

    Server info:

    
### wp-core ###
version: 5.7.2
site_language: en_GB
user_language: en_GB
timezone: Europe/Lisbon
permalink: undefined
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###
wordpress_path: /www/wwwroot/website1/public_html/lp
wordpress_size: loading...
uploads_path: /www/wwwroot/website1/public_html/lp/wp-content/uploads
uploads_size: loading...
themes_path: /www/wwwroot/website1/public_html/lp/wp-content/themes
themes_size: loading...
plugins_path: /www/wwwroot/website1/public_html/lp/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###
name: Hello Elementor (hello-elementor)
version: 2.4.1
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
parent_theme: none
theme_features: core-block-patterns, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /www/wwwroot/website1/public_html/lp/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-themes-inactive (1) ###
Twenty Twenty-One: version: 1.3, author: the WordPress team, Auto-updates disabled

### wp-plugins-active (3) ###
Elementor: version: 3.3.0, author: Elementor.com, Auto-updates enabled
Elementor Pro: version: 3.3.2, author: Elementor.com, Auto-updates disabled
Template Kit Import: version: 1.0.11, author: Envato, Auto-updates disabled

### wp-plugins-inactive (2) ###
Akismet Anti-Spam: version: 4.1.10, author: Automattic, Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-47 Q16 x86_64 2021-04-08 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 50M
upload_max_filesize: 50M
max_effective_size: 50 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 3 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 3 GB
	imagick::RESOURCETYPE_MEMORY: 2 GB
	imagick::RESOURCETYPE_THREAD: 2
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###
server_architecture: Linux 5.4.17-2102.200.13.el8uek.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.16 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 300
upload_max_filesize: 50M
php_post_max_size: 50M
curl_version: 7.70.0 OpenSSL/1.0.2u
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###
extension: mysqli
server_version: 10.4.20-MariaDB-log
client_version: mysqlnd 7.4.16

### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/wwwroot/website1/public_html/lp/wp-content
WP_PLUGIN_DIR: /www/wwwroot/website1/public_html/lp/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

    Please advise, thanks

Viewing 2 replies - 1 through 2 (of 2 total)

  • We recommend using kits with Hello Elementor and the following PHP resource minimum:

    memory_limit = 256M
    upload_max_size = 64M
    post_max_size = 64M
    upload_max_filesize = 64M
    max_execution_time = 300
    max_input_time = 1000

    Ensure you’re following this process to import your kit: https://help.market.envato.com/hc/en-us/articles/900006213123-Elementor-Template-Kits-Unable-to-upload-Invalid-Template-Kit-Zip-File-

    If you are confident the item you have is an Elementor Template Kit and you are uploading the zipped file, you may need your host to check your server configuration. If you go to Elementor > System Info, see if “gzip” is enabled. You may also check Elements > Settings under Server Limits to ensure everything is green there. Your host can also check to ensure ‘open_basedir’ is disabled , and set ‘allow_url_fopen’ to ‘ON’ in the php.ini file.

    Thread Starter Ricardo

    (@maverickws)

    Thank you for your reply, seems “Template Kit” was the wrong plugin to be using. Marking as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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