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  • Resolved mutt0n

    (@mutt0n)


    2 years, 1 month ago

    I am testing my shops credit card and debit card checkout process. WooCommerce Paypal payments plugin. I put the poster in my cart, proceed to checkout, fill out billing form, Click black debit and credit card button. The purchase looks like it will go through. But then I get “Sorry, something wwnt wrong.” Please try again. There is a blue “Back to Merchant” button. I cannot test purchase this $1 poster with 3 different credit cards.
    Please tell me what is wrong, where is it wrong. I have Vaulting checked in settings.

    
### WordPress Environment ###

WordPress address (URL): https://muttonfishtours.com
Site address (URL): https://muttonfishtours.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 6000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.39-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpjb_
Total Database Size: 16.83MB
Database Data Size: 14.53MB
Database Index Size: 2.30MB
wpjb_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wpjb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wpjb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpjb_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjb_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjb_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjb_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpjb_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_options: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
wpjb_postmeta: Data: 0.41MB + Index: 0.22MB + Engine InnoDB
wpjb_posts: Data: 8.22MB + Index: 0.06MB + Engine InnoDB
wpjb_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjb_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpjb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpjb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_wpbooking_availability: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_availability_tour: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_favorite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_order_hotel_room: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_review_helpful: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wpbooking_service: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wt_dates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wt_excluded_dates_times: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wt_price_category_relation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_wt_pricings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_yatra_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_yatra_tour_booking_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_yatra_tour_dates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_yatra_tour_enquiries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjb_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wpjb_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjb_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjb_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjb_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 74
booking: 14
customize_changeset: 3
forminator_forms: 2
nav_menu_item: 4
page: 39
pagelayer-template: 6
post: 6
product: 13
revision: 169
shop_order: 2
tf_tours: 1
tour: 1
trip: 1
trip-packages: 2
ttbm_places: 6
ttbm_tour: 13
wp_global_styles: 1
wte-payments: 1
yatra-booking: 8
yatra-customers: 4
yatra-payment: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

The SEO Framework: by The SEO Framework Team – 4.2.5
Backuply: by Softaculous – 1.0.4
Facebook for WooCommerce: by Facebook – 2.6.27
Forminator: by WPMU DEV – 1.18.2
Google Listings and Ads: by WooCommerce – 2.1.4
PageLayer: by Pagelayer Team – 1.7.1
PopularFX Website Templates: by Pagelayer Team – 1.2.2
Tour Booking Manager For Woocommerce: by MagePeople Team – 1.3.9
WooCommerce PayPal Payments: by WooCommerce – 1.9.4
WooCommerce: by Automattic – 7.0.0

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 5.0.1
Hello Dolly: by Matt Mullenweg – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #324 - /shop/
Cart: #326 - /cart/
Checkout: #328 - /checkout-2/
My account: #330 - /my-account-3/
Terms and conditions: ? Page not set

### Theme ###

Name: PopularFX
Version: 1.2.4
Author URL: https://pagelayer.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: BS
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-19 01:53:43 -04:00
Options: ?
Notes: 48
Onboarding: completed

### Action Scheduler ###

Complete: 286
Oldest: 2022-10-06 06:16:44 -0400
Newest: 2022-10-18 08:17:15 -0400

Pending: 2
Oldest: 2022-10-19 05:16:21 -0400
Newest: 2022-10-19 05:16:21 -0400

### Status report information ###

Generated at: 2022-10-18 08:30:05 -04:00
    • This topic was modified 2 years, 1 month ago by mutt0n.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Closing this as the user reached out to internal support.

    please don’t close this. the support guy wanted PayPal payments log which I gave him. He told me it wasn’t the right format and that I should create a staging site. I did and gave him the link. Then he wanted to know if the same problem was replicated on the staging site. It was.Then he wanted me to create a sandbox merchant and buyer account which I did and tested and it worked. But sandbox is for testing paying with a PayPal account not without one.

    I need people to be able to purchase from my shop WITHOUT a PayPal account.

    So far Ive been made to jump through a lot of hoops with no resolution on the horizon. I do not know if this is a PayPal business account problem or plugin problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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