Sometimes page won't load

I increased my WordPress PHP Memory like you suggested and clicked through every single product page and every page loaded successfully! THANK YOU! ??

Hi,

awesome! Good to hear that this helped! ??
Thanks for the confirmation!

Best wishes,
Tobias

P.S.: In case you haven’t, please rate TablePress here in the plugin directory. Thanks!

Actually, false alarm ??

Our outside sales team was still experiencing the non-load issue and we were experiencing slow load times on our side the last couple hours. I deactivated the TablePress plugin, and everything loaded fine and much quicker.

Any ideas?

Hi,

ah, bummer ??

I don’t really know what else could be causing this, so that we should try to find out more about this issue.
Can you therefore please turn on the WP_DEBUG constant in the wp-config.php file and check if that then results in some error messages showing instead of the blank pages?

Regards,
Tobias

I turned on the WP_DEBUG but then of course could not replicate the problem – the site has been working fine this morning. However, one of our sales guys on the east coast gets this timed out page every single time he tries to navigate to a product page. Once I deactivated the plugin, he said it was all working perfectly.

I did see this error every time a page loads:
Uncaught SyntaxError: Unexpected token <

And then when the page doesn’t load completely:
Uncaught SyntaxError: Unexpected token <
Uncaught TypeError: $(…).dataTable us not a function

Hi,

ok, now I see what’s going on…

That first syntax error might indeed be the cause for this. The reason for it is the code

<script src="//use.typekit.net/gft3csm.js"></script>
<script>try{Typekit.load();}catch(e){}</script>

in the file /wp-content/themes/bridge/js/custom_js.js
The code is actually HTML code, while one can only add JS code to that file.
This leads to a syntax error that breaks the remaining JS on the page.
Could you therefore please remove that code?

Regards,
Tobias

Okay I removed those 2 lines of code but still same issue/errors.

Hi,

thanks, that one error is gone now.

And I might have found the cause for the other one: Your theme is using AJAX to load the next page, when someone clicks a link. With that, the browser only loads those parts of the page that changed (the main content area). It does however not load those parts that change e.g. in the HTML page’s footer. This includes the DataTables JS library that TablePress uses for the search, sorting, etc. As that’s not loaded, a JS error is the result, due to which the browser will stop all JS on the page, which again results in the page not finishing the loading process.

To verify this assumption, you can check that directly visiting https://www.luxtg.com/omni-a19/ will work just fine, while going to https://www.luxtg.com/a-series/ and then clicking the A19 link will not work.

So, to fix all this, you will have to make a choice: Either turn off that AJAX loading in the theme (I assume that it has a setting for this), or try to exclude all pages that contain a table from that loading (in case there’s a setting for that), or if you want to keep the AJAX loading, turn off the usage of the DataTables JS library for your tables (by unchecking the corresponding checkbox on the tables’ “Edit” screens). (In short: It’s either sortable/searchable tables or the AJAX loading of the theme, but not both ?? )

Regards,
Tobias

Ahhh okay. Interesting.

Well the good news is that I really don’t need the JS function for the tables. So you’re saying that if I uncheck the box where it says “Use the following features of the DataTables JavaScript library with this table:” under the “Features of the DataTables JavaScript Library” section, that should stop the conflict with the AJAX?

And I tried to find where I can turn off the AJAX loading on the theme but it only has a section to type in specific URLs to stop AJAX loading on specific pages.

Also, within my theme I found where you can place Custom JS and I found the code that we previously deleted:

<script src=”//use.typekit.net/gft3csm.js”></script>
<script>try{Typekit.load();}catch(e){}</script>

Should I delete there as well? Someone else had previously set up our site so I’m discovering small things here and there.

Hi,

yes, that’s the checkbox that I was referring to. If you turn that off for all tables, the loading errors should disappear.

For that other HTML code (from Typekit): Yes, please remove that from that “Custom JS” field to rule out any problems in the future.

Regards,
Tobias

Turned off the JS on all the tables and everything seems to be working great – even for our sales guy who was encountering the issue every time.

Thank you so so much! I’ve had HostGator try and solve this issue for the past couple weeks and all they told me was that everything looked fine. I really appreciate your time, patience, and expertise!

Hi,

no problem, you are very welcome! ?? Good to hear that this helped!

Yeah, the tricky part about this is that it only happens when going to a page with a table via a link on the site. When directly surfing to the page, the issue does not happen. That’s probably a reason why the HostGator team did not see this.

Best wishes,
Tobias

P.S.: In case you haven’t, please rate TablePress here in the plugin directory. Thanks!

Hi again!

My site has been working perfectly – so thank you again for your help!

One more quick question… Now that I had to turn off the JS, you can no longer scroll through and the tables are cutting off in the mobile/tablet version. I tried the custom css to make the width 100%, but that didn’t seem to work. So i just installed the responsive extension and it works great – my only question is – that doesn’t use JS or something that will conflict again with the AJAX does it? I don’t want to update all 100+ shortcodes only to find out a have to switch them all back!

Thanks again! Planning on donating soon ??

Hi,

no, the Responsive Tables Extension works completely without JavaScript, so that will not cause conflicts ??

Regards,
Tobias

Oh hey guys, I too am having this same problem. I have to stop the page load at times before refreshing and then it loads quite fast.

Sometimes no load at all, just white screen.

What do we think the answer is here?