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Resolved hamidrezashaabani
(@hamidrezashaabani)

4 years, 11 months ago

Hello

We use wpdiscuz v5.3.5 in our website and sometimes comments are not visible below the post and resetting page cache or changing status of one comment in that page fixes the problem

( we use LiteSpeed Cache v2.9.9.2 plugin for caching )

Most of the times it happens when we are not attempting to accept new comments in wp-admin

for ex. first in the mornings

When we attempt to accept new comments we don’t have this problem

Is there any solution to fix this problem permanently ?

Concerning this issue Wpdiscuz support implied that this conflict is related to LiteSpeed Cache .

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter hamidrezashaabani
(@hamidrezashaabani)

4 years, 11 months ago

Update

Plugin Support qtwrk
(@qtwrk)

4 years, 11 months ago

Hi,

I just set up a test site with wpDiscuz , but seems I can not reproduce the issue.

May I know what exactly are the steps to reproduce the issue ?

Best regards,

Thread Starter hamidrezashaabani
(@hamidrezashaabani)

4 years, 11 months ago

Hi
This problem only happens for guest users and signed-in users can see all comments properly

Plugin Support qtwrk
(@qtwrk)

4 years, 11 months ago

Hi,

I tried with guest user to comment , but still can’t reproduce it.

Could you please try set up a default WP site and see if you can reproduced there ?

Best regards,

Thread Starter hamidrezashaabani
(@hamidrezashaabani)

4 years, 11 months ago

You can see the issue on this page right now
https://arzdigital.com/bitcoin-spikes-by-2x-in-26-days-whats-actually-behind-the-big-rally/
Our research shows that this problem only arises for new contents, and old content does not have such a problem

Plugin Support qtwrk
(@qtwrk)

4 years, 11 months ago

Hi,

Could you please specify what exactly do you mean by “new content” and “old content” ?

Best regards,

Plugin Support LiteSpeed Lisa
(@lclarke)

4 years, 10 months ago

Hi @hamidrezashaabani,

I’m going to mark this topic “Resolved,” due to lack of activity.

If you still need help, please clarify what you mean by “new content” and “old content.” Are you saying that guest users can see comments on old posts, but cannot see them on newer posts?

We’ll be happy to reopen the topic if necessary.

Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Sometimes Comments are not visible in wpDiscuz’ is closed to new replies.