“Something went wront” only on mobile

Hey @eeegamer,

Hope you’re well.

I can replicate it on your website but I can’t replicate on my test site. So first of all, can you tell me the settings of “Email collection module” for your popup?

Then can you try conflict tests? Especially if you are using any mobile purpose plugin can you deactivate them and try again?

Cheers,
Oguz

Thanks for the quick response, hope you are well too!

Settings are:
Mailchimp
api key: ******
automatically opt-in new users to the mailing list: yes
choose mailing list: decryptoed
choose interest group: No group

I just deactivated some of the plugins and found a conflict. Your plugin works as soon as I deactivate the tagDiv Mobile Theme, which is part of the Newspaper Theme.

Is there any chance we can get them to work together? Cause I wouldn’t want to choose.

Encountered one more problem related to the conflict: No longer show pop-up after Pop-up is closed for x days does not work on mobile. The pop-up shows every time.

Thanks for the help!

Hey @eeegamer,

Hope you’re well today.

Could you contact us directly with this issue so we can investigate it further, you can use our contact form so we can see what can we do for you:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Important: Select “I have a different question” for your topic – this and the subject line ensure that it gets assigned to me.

Send in:

Subject: “Attn: Oguz”
– Link to your WordPress site
– Link back to this thread for reference
– Any other relevant urls

Cheers,
Oguz

Hello @eeegamer

Hope all is well!

We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

Have a good day!

Cheers,
Nastia