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  • Resolved waqaar

    (@waqaar)


    3 years, 6 months ago

    Hi there,
    I hope you all are doing well.

    I’m using this amazing plugin. I’ve set up everything and it’s working.

    However, I’m facing a weird issue. When I use Amazon pay, it takes me to login screen. I just logged in, added my payment. when I click on Continue to checkout, It shows this error” Something went wrong with your session. Please log in again.”

    On the checkout page, when I click on “Review and Payment”, the sales/purchase goes through.

    I would really appreciate your help with this.

    Kind Regards,
    Waqar

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @waqaar ,

    Hope you are doing well!

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter waqaar

    (@waqaar)

    Hi Christian,

    Thank you very much for your response.

    Here is the product page. https://www.duabear.com/product/ameen-dua-bear/

    I’ll really appreciate if you could make a test purchase.

    Kind Regards,
    Waqar

    Plugin Support Christian

    (@christian1983)

    Hey @waqaar

    Seems to be something related to your custom checkout. Could be the theme or some plugin that is not getting the address correctly.

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    Let us know,

    Best,
    Christian

    Ran into this issue when updating to the newest version. I’ve had to roll back to 1.13.1 due to this issue and multiple other issues that I can’t figure out.

    Plugin Support Christian

    (@christian1983)

    Hey @wooq123,

    Hope you are doing well!

    need more details of the issue. V1 and V2 are different, so maybe some plugins are in conflict with the V2 but not with V1.

    try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

    Let us know,

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @wooq123 @waqaar

    The development team found the source of the issue and is going to fix it.

    I’m going to mark this as resolved since we have to wait for next release – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 6 replies - 1 through 6 (of 6 total)
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