• Resolved aprints

    (@aprints)


    Hello, I am facing issue with plugin. It was working fine and suddenly it stopped working. When i try to create pop-up it says ” Something went wrong while creating your pop-up. Please try again. ” , Can someone please help ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @aprints

    I hope you’re well today!

    This kind of error means that there is some sort of unexpected issue, usually related to some sort of a conflict on site (e.g. with other plugin or theme) or some resource/security issues. It’s not possible to provide “out of the box” solution without getting more information about what is happening “under the hood” first.

    That being said, please do as follows:

    1. enable WordPress debugging by adding following lines to the “wp-config.php” file of your site’s WordPress install; make sure that they are directly above the “/* That’s all, stop editing! */” line:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    2. once they are there, go to Hustle and try creating new popup a few times; you should still see the error

    3. after that look into the “/wp-content/” folder on your server and you should see a “debug.log” file there

    Get that file and put it at your Google Drive, Dropbox or similar account and include link (publicly viewable) to it in your response below.

    Let us also know:
    – what’s the Hustle and WordPress version on your site?
    – what PHP version is your site using?
    – what is the webserver powering your site – is it Apache or Nginx or Nginx+Apache hybrid?
    – are you also using CloudFlare or similar CDN for the site?

    Kind regards,
    Adam

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @aprints,

    I hope the above suggestions helped resolving the issue.

    As we haven’t heard back from you for some time now, I will be marking this topic as resolved. Please let us know if you need any further assistance.

    Best regards,
    Dmytro

Viewing 2 replies - 1 through 2 (of 2 total)
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