Something went wrong when connecting to facebook! Please try again.

I’m having the same issue!!

Hi @petgelnet,

Regrettably, the “Something went wrong when connecting to Facebook” message which Facebook returns in relation to connection issues can be quite generic and be caused by multiple things. The most common reason we’ve seen for this error I’ve referenced below for you.

https://docs.woocommerce.com/document/facebook-for-woocommerce/#i-am-getting-an-oops-something-went-wrong-error-how-can-i-connect-to-my-facebook-account

During the connection process did you also make sure to enable the Manage business extension setting. I’ve seen that being disabled also cause this error message.

Image Link: https://cloudup.com/cB7MnMW1XXh

If you visit WooCommerce > Status > Logs to you see any logs for the Facebook plugin which have been generated there you could share with us?

When trying to connect

Hi Stuart,

Thank you for your response. Manage business extension option is required and I can’t close or open.

Here is my logs:

06-16-2021 @ 16:30:00 - Unable to detect valid feed configuration: No catalog ID
06-16-2021 @ 17:47:41 - There was an error trying sync products using the Catalog Batch API for job 7a9d28e8a525c8aa5fc06c0ec26e5683: The API instance cannot be created because the access token is missing. 
06-16-2021 @ 17:47:44 - There was an error trying sync products using the Catalog Batch API for job 3c0c7823fd25dc9ca89aa51018b19c51: The API instance cannot be created because the access token is missing. 
06-16-2021 @ 17:52:23 - There was an error trying sync products using the Catalog Batch API for job 3353d63ee0cd736059c3b9b19f62718e: The API instance cannot be created because the access token is missing. 
06-16-2021 @ 17:52:25 - There was an error trying sync products using the Catalog Batch API for job 6a14ec8620d7a73f32d59097000c105e: The API instance cannot be created because the access token is missing. 

Hi @petgelnet,

The logs above does not seem to be related to the Facebook plugin (not 100% sure). Since you haven’t fully set up the FB sync yet, this error shouldn’t affect too much.

It looks like they are coming from a payment gateway.

As a next step, can you please check if any of the suggestions here (see link below) works for you?

– https://github.com/woocommerce/facebook-for-woocommerce/issues/1529

Keep us posted.

We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.