Something went wrong when connecting to facebook!

  • Resolved simonmichigan

    (@simonmichigan)


    3 years, 9 months ago

    Hello,

    I keep getting this problem while trying to connect to my Facebook page.

    https://prnt.sc/13d0a6f

    Even I get a page says

    “””

    You're all set!
Now that you've connected your website to Facebook, you can:
1
Help more people discover your business
2
Find people likely to buy your products and services
3
Measure the results of actions taken on your website

    “”””

    Once I click Done I get that screenshot above.

    I changed wc_facebook_external_business_id according to other posts but didn’t fix issue.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @simonmichigan,

    Thank you for giving us all this information! Since the issue is that the system is not able to connect to Facebook at all (as it gives an error with connecting your account to Facebook) it is best to reset Facebook. This is different than simply changing the Facebook External Business ID.

    To reset Facebook completely, do the following:
    – If you have cache enabled please disable it and clear the cache.
    – Deactivate Facebook for WooCommerce under Plugins > All plugins, and then navigate to your WordPress options page??https://yourwebsite.com/wp-admin/options.php
    – Please clear the value for the following fields:

    wc_facebook_external_business_id?
wc_facebook_system_user_id?
wc_facebook_business_manager_id
?wc_facebook_merchant_access_token
?wc_facebook_page_access_token
?wc_facebook_page_id
?wc_facebook_pixel_id?

    If some of them are not there, or they are blank already, that is fine. Once that’s done, please re-activate Facebook for WooCommerce extension in Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.

    Please let us know if this worked!

    Hello, I have the same problem.

    View post on imgur.com

    Cannot connect any account

    Hi @amast7

    While I can’t translate your screenshot, it looks like you are having issues at a different step of the process.

    Based on that, can you please contact Facebook support directly by clicking on the link highlighted in the below image:


    Link to image: https://d.pr/i/zD1Mkz

    If that doesn’t help, please open a new topic in the forums so we can support you with your issue directly and keep the conversation in one place.

    Thanks!

    Hi @simonmichigan

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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